Chubb

Global property & casualty insurer

Telemarketing Coaching Supervisor

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeBangkok, ThailandNo salary listedIn-person

About the Job

Requirements

Strong coaching and mentoring abilities focused on individual and team development.
Proficiency in analyzing performance metrics and using data to inform coaching strategies.
Ability to adapt coaching styles to meet the diverse needs of team members.
Proficiency with telemarketing software and customer relationship management systems.
A minimum of 3–5 years of experience in telemarketing, sales, or customer service roles.
A Bachelor's degree in Marketing, Communications, or a related field.
Ability to learn quickly and be proactive.
A motivated self-starter with a passion for teaching and developing others.
Strong leadership qualities with a solutions-oriented approach.
Ability to work with a positive attitude and resilience in a high-paced, results-driven environment.

Responsibilities

Develop comprehensive training materials and programs tailored to telemarketing staff, focusing on sales techniques, product knowledge, and compliance.
Conduct onboarding training for new recruits and ongoing training sessions for existing staff to enhance their skills.
Use role-playing, active listening, and one-on-one feedback sessions to support underperforming and newly recruited telemarketing representatives in achieving their potential.
Hold regular coaching sessions and provide personalized feedback based on performance metrics and recorded calls.
Provide specific guidance and constructive feedback to help telemarketing representatives improve their performance.
Monitor and evaluate agent performance through call reviews, metrics analysis, and direct observation.
Identify areas for improvement and create customized development plans for individual agents, focusing on setting and achieving personal goals.
Foster a positive and motivating work environment that encourages teamwork, collaboration, and a growth mindset.
Recognize and reward top performers and promote a culture of continuous improvement and learning.
Implement ongoing training programs focused on enhancing skills such as objection handling, sales pitches, and customer relationship management.
Establish a peer feedback system to enable team members to learn from one another.
Maintain accurate records of training sessions, performance metrics, and progress evaluations to track the effectiveness of coaching strategies.
Provide regular reports to management on agent performance and training outcomes.
Ensure that telemarketers comply with company policies and relevant regulations and understand ethical sales practices.
Stay informed about industry trends and best practices to continually enhance the training curriculum.

Desired Qualifications

Previous supervisory or training experience in a telemarketing environment.

Develop comprehensive training materials and programs tailored to the needs of telemarketing staff, focusing on sales techniques, product knowledge, and compliance.
Conduct onboarding training for new recruits and ongoing training sessions for existing staff to enhance their skills.
Utilize a variety of coaching techniques such as role-playing, active listening, and one-on-one feedback sessions to support under performing and new recruited TMRs in achieving their full potential.
Hold regular coaching sessions to provide personalized feedback based on performance metrics and recorded calls.
Provide specific guidance and constructive feedback to help TMRs improve their performance.
Monitor and evaluate agent performance through call reviews, metrics analysis, and direct observation.
Identify areas for improvement and create customized development plans for individual agents, focusing on setting and achieving personal goals.
Foster a positive and motivating work environment that encourages teamwork, collaboration, and a growth mindset.
Recognize and reward top performers and promote a culture of continuous improvement and learning.
Implement ongoing training programs that focus on enhancing specific skills such as objection handling, sales pitches, and customer relationship management
Establish a peer feedback system to enable team members to learn from one another.
Maintain accurate records of training sessions, performance metrics, and progress evaluations to track the effectiveness of coaching strategies.
Provide regular reports to management on agent performance and training outcomes.
Ensure that all telemarketers are compliant with company policies and relevant regulations, and that they understand ethical sales practices.
Stay informed about industry trends and best practices to continually enhance the training curriculum.

Strong coaching and mentoring abilities with a focus on individual and team development.
Exceptional communication and interpersonal skills to motivate and engage team members.
Proficiency in analyzing performance metrics and using data to inform coaching strategies.
Ability to adapt coaching styles to meet the diverse needs of team members.
Proficient with telemarketing software and CRM systems.
Minimum of 3-5 years of experience in telemarketing, sales, or customer service roles.
Previous supervisory or training experience in a telemarketing environment is preferred.
Bachelor’s degree in Marketing, Communications or related field.
Learn to know, fast learning and proactive person
Motivated self-starter with a passion for teaching and developing others.
Strong leadership qualities with a solutions-oriented approach.
Positive attitude and resilience in a high-paced, results-driven environment.
This role typically requires working in a call center environment, with opportunities for remote work depending on company policy.

About the Company

Chubb

Global property & casualty insurer

Chubb is the world’s largest publicly traded property and casualty insurer, offering commercial and personal insurance, reinsurance, life and health products across 54 countries. It underwrites policies by evaluating risk, pricing premiums, and paying claims fairly and promptly when covered events occur. Its breadth of products, extensive distribution, and strong financial position distinguish it from competitors and enable it to serve diverse clients globally. Its goal is to help people and businesses manage risk with clear policy terms and reliable financial protection.

Company size: 10,001+
Company stage: IPO
Headquarters: Zurich, Switzerland
Founded: 1985

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