Front of House Manager
Action Property Management
Front of House Manager
Action Property Management
HOA property management and resident services
Salary Range: 85000 to 95000 (Currency: USD) (Pay period: per-year-salary)
Lead Exceptional Hospitality. Create Memorable Resident Experiences.
Action Property Management is seeking an experienced, passionate, and service-driven Front of House Manager to lead hospitality operations at a premier, large-scale residential community in Sacramento, CA.
This is an exciting opportunity for a hospitality leader who thrives on creating exceptional experiences, developing high-performing teams, and delivering personalized, five-star service.
As the Front of House Manager, you'll oversee the daily operations of our resident-facing hospitality and amenity services, ensuring every interaction reflects warmth, professionalism, and genuine care. We're looking for a leader who understands the art of anticipating needs, building meaningful relationships, and creating an environment where residents feel truly valued.
Lead daily front-of-house operations, including resident reception, amenity services, and hospitality experiences.
Recruit, train, coach, and develop a team of Amenity Ambassadors, fostering a culture of service excellence and accountability.
Establish and maintain elevated hospitality standards, ensuring consistent, personalized service across all resident touchpoints.
Oversee staffing schedules, daily assignments, and service coverage to ensure seamless operations.
Build strong relationships with residents, anticipate their needs, and resolve concerns with professionalism and discretion.
Conduct regular service observations, provide coaching, and identify opportunities to enhance the resident experience.
Collaborate with the Director of Resident Experience on resident engagement initiatives, special events, and amenity programming.
Develop and implement operational procedures, training programs, and service quality standards.
5+ years of hospitality or guest services experience, preferably in luxury hotels, resorts, private clubs, or upscale residential communities.
3+ years of supervisory or management experience leading customer-facing hospitality teams.
Demonstrated success developing teams and delivering exceptional guest or resident experiences.
Strong understanding of luxury hospitality standards, service recovery, and personalized guest engagement.
Exceptional communication, interpersonal, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced, service-focused environment.
Strong organizational skills with experience in scheduling, staffing, and performance management.
Flexibility to work evenings, weekends, and holidays as operational needs require.
Experience in Forbes Five-Star, AAA Five Diamond, or comparable luxury hospitality environments.
Experience overseeing concierge, guest relations, front desk, or amenity operations.
Background in luxury residential communities, private clubs, or resort-style properties.
Experience implementing hospitality training programs and service quality initiatives.
HOA property management and resident services
Action Life (Action Property Management) manages homeowner associations in California, serving single-family homes, PUDs, condominiums, townhomes, and urban communities. It earns revenue via service fees from HOAs and developers. Its products are a suite of property-management services that cover financials and resident management, including bill pay, autopay, eStatements, ledger management, payment history tracking, board portal access, document management, action lists, directors' reports, financial reporting, work orders, resident management, and non-compliance tracking. The company differentiates itself by being the largest privately owned HOA management firm in California with strong client retention and positive resident scorecards. Its goal is to improve residents’ living experiences through efficient, high-quality management and service delivery.
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