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Mercier Consultancy Group

Latvian Speaking Support Specialist

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent Latvian, spoken and written.
  • A valid EU passport is mandatory.
  • A strong command of English for corporate communication is required.
  • Ability to relocate to Sofia for the on-site position is required.

Responsibilities

  • Provide customer assistance by phone, email, and live chat.
  • Represent clients professionally by delivering accurate information and troubleshooting solutions in Latvian.
  • Maintain detailed records of customer interactions to meet quality assurance standards.
  • Collaborate with international teams to optimize service delivery and enhance the customer experience.
  • Analyze complex customer queries and provide timely, effective resolutions.
  • Participate in ongoing training to stay updated on service protocols and industry best practices.
  • Contribute to a positive, efficient, and solution-oriented work environment.

About the Company

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