Member Experience Specialist
NICHOLAS AIR
Member Experience Specialist
NICHOLAS AIR
Membership-based private jet cards and management
WORK FOR ONE OF THE WORLD’S MOST AUTHENTIC PRIVATE JET BRANDS
We believe people should be treated as names, not numbers. That belief shapes our culture of empowerment, collaboration, and long-term stability, and it is one of the reasons we continue to be The Standard in private aviation.
We invest in exceptional people who bring exceptional skills. For nearly 30 years, our mission has remained clear, “Be the best in the industry, not the biggest”.
Becoming part of the organization means continuous learning, strategic growth, and embracing change through innovation. We operate with a “people over process” philosophy, building meaningful relationships and trust across our workforce.
NICHOLAS AIR maintains a sterling reputation when it comes to delivering world-class customer service and has an unwavering commitment to developing long-term, personalized relationships with its Membership base of athletes, celebrities, captains of industry, and ultra-high-net-worth clientele. Our white glove approach to customer service makes this job a dream for those who truly value providing an exceptional experience. With the most State-of-the-Art facilities and the pleasures of working with the most refined fleet in the industry, NICHOLAS AIR simply cuts no corners. This position requires an unwavering level of attention to detail, articulation, and professionalism. Becoming a part of the Member Services team requires you to meet a very stringent set of quality standards, with less than 3% of candidate applications being selected for these exclusive positions.
DUTIES AND RESPONSIBILITIES:
Membership-based private jet cards and management
Nicholas Air provides private aviation services to a limited member base, owning and operating its own fleet and staff instead of using brokers. Members access private flights through Jet Cards, Jet Leases, Fractional Ownership, and Aircraft Management, with in-house pilots and maintenance for on-demand travel. The company differentiates itself by vertical integration—controlling aircraft, pilots, and maintenance—and serving about 1,000 members with a high service standard. Its goal is to offer secure, personalized private travel with direct control over every step of the flight experience while remaining independent from outside investors.
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