Auto Club Group

AAA member association for roadside, insurance and travel

Member Representative 1

Checkout & Customer ServiceConfirmed live in the last 24 hours

Full-timeWarren, MI, USANo salary listedIn-person

About the Job

Requirements

Successful completion of customer service, club, travel, and payment processing training within six months of hire.
Experience in a customer-focused environment.
Experience providing customer-focused service and timely solutions to problems.
Experience using Microsoft Word.
Ability to take personal responsibility in seeking solutions to problems.
Ability to multitask and appropriately prioritize tasks to meet office customer service goals.
Knowledge of basic mathematical calculations to accurately perform monetary transactions.
Ability to learn how to promote insurance, travel, club, and membership products and services.
Ability to learn office cash procedures for membership, travel, and insurance payments, online cash register operating procedures, Auto Club Group products and PPS, balancing, and daily remittance procedures.
Ability to learn technology related to travel, including Focal Point, View Point, ITT, and Axis; insurance sales systems, including POS, IMS, and IPM; and membership systems.
Ability to learn Excel.
Ability to conduct outbound promotional calls for insurance and/or travel.
Ability to communicate effectively, verbally and in writing, with others in a work environment.
Ability to work effectively in a team environment.
Ability to provide professional, efficient, and effective customer service by phone or in person and maintain the workstation and office facility.
Ability to work under pressure in a high-volume, fast-paced customer service environment.
Ability to work irregular hours, including holidays and weekends, which may include community events.

Responsibilities

Greet members and provide support services, including servicing and selling travel and membership products such as car, hotel, and basic tour packages.
Generate leads and update members on travel and insurance specials.
Provide travel information, including triptiks, tour books, and maps.
Respond to customer inquiries and refer matters to senior staff or an agent when appropriate.
Provide cashiering services, including taking insurance, travel, and membership payments; selling tickets and travel money products; processing remittance or depository transfers; and balancing the cash drawer.
Promote Auto Club Group products and services according to established guidelines.
Participate in a team environment to promote customer satisfaction and consistent service according to the customer service model.
Receive and resolve member or customer complaints, seeking management assistance when appropriate.
Participate in office events that generate revenue, improve member awareness of products, and support local community activities.
Provide administrative support to travel and insurance sales staff during peak periods.

Job Description

Provides support services to members including greeting, servicing and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials and providing travel information including triptiks, tour books, maps, etc. Responds to customer inquiries and refers to senior staff or agent when appropriate. Provides cashiering services to members including taking insurance payments (installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer.

Promotes auto club group products and services following established guidelines. Participates in a team environment to promote customer satisfaction and consistent service following the customer service model. Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution when appropriate. Participates in office events developed to generate revenue, improve member awareness of products and support local community activities. Provides administrative support to the travel and/or insurance sales staff during peak periods.

Qualifications

Qualifications

Successful completion of customer service, club, travel and payment processing training within 6 months of hire
Experience in a customer focused environment

Experience in/with:

Providing customer focused service and timely solutions to problems
Word software application
Taking personal responsibility in seeking solutions to problems
Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

Knowledge of:

Basic mathematical calculations to accurately perform monetary transactions

Ability to learn the following:

Promoting the sales of insurance, travel, club and membership products and services
Office cash procedures as they relate to membership, travel and insurance payments; on line cash register operating procedures and payments for Auto Club Group (ACG) products and PPS. Balancing and daily remittance procedures.
Technology related to travel (e.g. Focal Point, View Point, ITT, Axis, etc.), insurance sales (i.e. POS, IMS, IPM) and membership systems
Excel software application
Conduct outbound promotional calls for insurance and/or travel

Ability to:

- Communicate effectively (verbal and written) with others in a work environment
- Work effectively in a team environment
- Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
- Work under pressure in a high volume, fast paced customer service environment
- Work irregular hours including holidays and weekends (may include community events)

Additional Information

Job# 1001655

The Auto Club Group is an equal opportunity employer.

About the Company

Auto Club Group

AAA member association for roadside, insurance and travel

Auto Club Group is a nonprofit AAA member association providing roadside assistance, insurance and travel services through regional clubs and related businesses. Members pay annual dues for help with vehicle breakdowns and access to discounts, while the group's insurance companies and agencies sell coverage for cars, homes and other needs. Its travel services help members arrange holidays, cruises and tours, and its financial offerings include banking products provided through partners. The organization also promotes traffic safety and advocates for motorists within the wider AAA federation. With operating roots dating to 1901, Auto Club Group is headquartered in Dearborn, Michigan.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Dearborn, MI
Founded: 1901

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