C

Citizen Potawatomi Nation

Oklahoma tribal government and its businesses

Job Not Found

Hotel Guest ServicesUpdated on Nov 14
Full-timeShawnee, OK, USA$12 - $16.50 /hrIn-person

About the Job

Requirements

  • Knowledge of customer and group profiles, including established customers and potential marketing targets.
  • Knowledge of processes for coordinating on-site with casino staff when needed.
  • Knowledge of preparing and maintaining documentation for guest stays, including check-in, check-out, and account settlement.
  • Knowledge of establishing suspense files to follow up with appreciation statements and solicit return visits.
  • Knowledge of data management techniques and hotel property management systems.
  • Knowledge of the ambassador role for the Grand Casino Hotel and Resort.
  • Knowledge of rules, regulations, and statutes governing Indian gaming as prescribed by the National Indian Gaming Commission and Citizen Potawatomi Nation, as applicable to hotel operations.
  • Knowledge of basic single-entry ledger accounting.
  • Knowledge of purchasing standards and requirements.
  • Knowledge of safety standards prescribed by the Occupational Safety and Health Administration and Citizen Potawatomi Nation.
  • Knowledge of current market trends.
  • Knowledge of planning and coordinating promotions, loyalty programs, and related activities.
  • Knowledge of arranging customer accommodations and activities.
  • Knowledge of strategies to enhance distribution, reduce supply utilization costs and inventory investment and storage space, and maintain the availability and quality of supplies and equipment while avoiding shortages.
  • Knowledge of computers and Microsoft programs and software.
  • Ability to handle routine work according to established policies and practices and escalate complex or controversial issues to the Front Office Manager.
  • Ability to work for prolonged periods at a computer and walk between service areas, with minimal climbing, lifting, and reaching.
  • Ability to work in a busy casino environment with heavy cigarette smoke and competing noises and communications.

Responsibilities

  • Process arriving and departing guests and provide efficient customer service, including accurate check-in and check-out, handling guest requests, and supporting the overall guest experience.
  • Register guests in hotel rooms accurately.
  • Maintain customer records by updating account information.
  • Resolve guest problems by clarifying complaints, determining causes, selecting and explaining solutions, expediting corrections or adjustments, and following up to ensure resolution.
  • Obtain payment information and enter it properly into the Property Management System.
  • Maintain current knowledge of casino and hotel features and services, hours of operation, room types and locations, rates and promotions, daily occupancy and expected arrivals and departures, room availability, and scheduled group activities.
  • Obtain the assigned bank, verify contracted monies, and keep the bank secure.
  • Set up the workstation with necessary supplies.
  • Accept wake-up calls, distribute guest correspondence, and take messages as necessary.
  • Perform bucket checks and resolve discrepancies.
  • Run shift reports, count and secure the bank, complete reports, balance receipts, and drop receipts.
  • Plan and carry out assigned work and projects using appropriate approaches and methods, and comply with policies and regulations.
  • Coordinate with casino staff as needed and provide guest services that support a high-quality customer experience within available resources.

About the Company

Citizen Potawatomi Nation

Oklahoma tribal government and its businesses

As the federally recognized government of its tribal members, the Citizen Potawatomi Nation works to protect their culture, language, and self-government. Its departments provide housing, education, health care, child care, veterans, and career services to citizens and other Native Americans within its tribal jurisdiction. The Nation governs itself under a ratified constitution with executive, legislative, and judicial branches. Money from the businesses it owns, including Grand Casino Hotel & Resort, FireLake Discount Foods, a bank, and an industrial park, helps pay for those services. The Nation is based in Shawnee, Oklahoma, where its FireLake campus includes a casino, hotel, arena, and softball fields.

Company size
1,001-5,000
Company stage
Grant
Total funding
$5M
Headquarters
Shawnee, OK
Founded
Not listed

Recently Posted Jobs

Explore more opportunities at Citizen Potawatomi Nation

See more jobs