Full-Time

Nooks

Confirmed live in the last 24 hours

Nooks

Nooks

201-500 employees

Virtual collaboration platform for sales teams

Data & Analytics
Enterprise Software

Mid, Senior

Remote in USA

Category
Customer Success
Customer Success & Support
Required Skills
Sales
Hubspot
Salesforce
Data Analysis
Requirements
  • Sales domain expertise and experience working with GTM stakeholders is critical.
  • 2+ years of B2B SaaS CSM experience managing a portfolio of 100+ accounts with a successful renewals track record
  • 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
  • 1+ years of SDR experience
  • Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
  • Comfortable with data analytics and experience using data to proactively identify customer challenges
  • Excellent written and verbal communication skills
  • Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
  • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment
Responsibilities
  • Manage a portfolio of ~80 SMB accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.
  • Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
  • Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.
  • Monitor customer health metrics and develop proactive plans to address areas of concern.
  • Assist with Technical Support for your customers as needed.
  • Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently.
  • Serve as the voice of the customer within Nooks, providing product feedback to ensure SMB customer requirements are successfully met.

Nooks.ai offers a virtual collaboration platform for sales teams, particularly sales development representatives (SDRs) and business development representatives (BDRs). The platform features video conferencing, virtual bullpens, and live call listening, allowing teams to interact in real-time and receive immediate coaching. Nooks.ai stands out by recreating the energetic environment of a physical sales office, which helps increase connections and meetings. The company's goal is to enhance sales performance and team dynamics through effective virtual collaboration.

Company Stage

Series B

Total Funding

$68.1M

Headquarters

Gum Spring, West Virginia

Founded

2020

Growth & Insights
Headcount

6 month growth

-31%

1 year growth

-35%

2 year growth

-33%
Simplify Jobs

Simplify's Take

What believers are saying

  • Nooks.ai raised $43M in Series B funding for AI Sales Assistant Platform.
  • The platform's AI tools promise to make sales reps 10x more productive.
  • Nooks.ai is named a Rising Star in Forbes' 2023 Cloud 100 list.

What critics are saying

  • Competition from Zoom and Microsoft Teams expanding into sales enablement.
  • Economic downturns may affect subscription renewals and client acquisitions.
  • Data privacy concerns with AI-driven analytics could deter potential clients.

What makes Nooks unique

  • Nooks.ai replicates the energy of a physical sales office virtually.
  • The platform offers real-time interaction, coaching, and analytics for sales teams.
  • Nooks.ai integrates seamlessly with existing sales tools for enhanced analytics.

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Benefits

Company Equity

Remote Work Options