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Full-Time

Nooks

Updated on 9/11/2024

Nooks

Nooks

51-200 employees

Mid, Senior

Remote in USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Hubspot
Salesforce
Data Analysis
Requirements
  • Sales domain expertise and experience working with GTM stakeholders is critical.
  • 2+ years of B2B SaaS CSM experience managing a portfolio of 100+ accounts with a successful renewals track record
  • 1+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
  • 1+ years of SDR experience
  • Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
  • Comfortable with data analytics and experience using data to proactively identify customer challenges
  • Excellent written and verbal communication skills
  • Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
  • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment
  • Experience using a CS platform is a bonus
Responsibilities
  • Manage a portfolio of 100+ SMB accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.
  • Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
  • Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.
  • Monitor customer health metrics and develop proactive plans to address areas of concern.
  • Assist with Technical Support for your customers as needed.
  • Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently.
  • Serve as the voice of the customer within Nooks, providing product feedback to ensure SMB customer requirements are successfully met.

Company Stage

Series A

Total Funding

$26.3M

Headquarters

Gum Spring, West Virginia

Founded

N/A

Growth & Insights
Headcount

6 month growth

38%

1 year growth

85%

2 year growth

383%
Simplify Jobs

Simplify's Take

What believers are saying

  • Nooks' AI tools promise to make sales reps 10x more productive, significantly enhancing their efficiency and effectiveness.
  • The recent $22M funding round provides substantial financial backing for further innovation and market expansion.
  • Being named a Rising Star in Forbes' Cloud 100 list enhances Nooks' credibility and attractiveness to top talent and investors.

What critics are saying

  • The competitive landscape for AI-driven sales tools is intense, with numerous players vying for market share.
  • Rapid scaling and integration of advanced AI features may pose technical and operational challenges.

What makes Nooks unique

  • Nooks leverages AI to automate sales development tasks, unlike traditional sales tools that require significant manual input.
  • The platform's comprehensive suite of AI tools, including AI Dialer, AI Research, and Call Analytics, offers a holistic approach to sales productivity.
  • Nooks' recognition as one of Forbes' Cloud 100 Rising Stars underscores its innovative edge in the cloud-based sales development space.