Community Lead

Please apply with a resume and covering letter. 

Small Giant is one of the top-performing mobile gaming companies in the world.

We believe small, skilled, and independent teams can accomplish gigantic things. We know the best teams are created by hiring the best individuals and by trusting these individuals with ownership and responsibility for the work they do. Transparency, low hierarchy, and a good work-life balance are not just buzzwords for us but critical parts of our culture. We focus on the essentials while constantly looking to learn more and improve our products, our processes, and how we work together as a company.

Main responsibilities:

• Develop community efforts that align with our business goals and support player retention and experience
• Planning and execution of community activities together with the whole team
• Closely follow version development status and major Live Ops schedules for Empires & Puzzles, and as part of the Player Ops team, contribute to preparing and publishing any necessary player-facing communications (e.g. copy for in-game messages, announcements/blogs, social media posts, image & video assets, FAQs)
• Stay on top of the latest developments in the live game and general player sentiment, and when needed, weigh in on internal discussions from a player-first perspective
• Take ownership of and act as a project manager for Player Ops tasks — proactively arrange discussions, keep track of deadlines, prepare for contingencies, etc.
• Handle communications with external partners and community ambassadors as needed
• Continuously prioritize Player Ops tasks in a dynamic live environment according to company targets 
• Complement and support our marketing campaigns with tailored community content
• Provide ad hoc assistance with market/competitor research and report findings

Here are some other things that would make you our ideal candidate:

• Superb written communication skills in English
• 5+ years of experience working within or with a game studio 
• Prior experience in project management, PR/communications/journalism, content creation, and social media & community management
• Some experience and a good understanding of product/B2C marketing principles
• The ability to maintain and develop a vision for running a community in all stages of a game’s life-cycle, including launch, rebranding, new features etc. 
• Ability to independently work on and prioritize between multiple time-sensitive tasks
• Organized and methodical approach to work
• Familiarity with free-to-play (mobile) games featuring microtransactions

Great to have:

• A keen eye for detail
• Willingness to ask ‘silly’ or ‘stupid’ questions when something is not 100% clear
• Familiarity with mobile games with a card/character-collection element
• Data visualization skills

We want you to…

• Actively ‘stay ahead of the game’ in terms of the industry as a whole
• Be willing to innovate & experiment with new things but not stop at failures
• Have a positive attitude and be a team player

We offer you:

• Exciting, fun - and highly successful - projects to work on.
• Extremely talented and helpful colleagues.
• Lots of power and responsibility.
• Office conveniently located in downtown Helsinki and flexible remote working possibilities.
• Competitive salary and other benefits.

Apply now!

We are constantly on the lookout for top talent to join our team. Whether you have years of experience, or you’re enthusiastic, smart, and quick to learn – we’d love to hear from you!

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome job-seekers, players, employees, and partners from all backgrounds to join us!

We will consider all qualified job-seekers with criminal histories in a manner consistent with applicable law.