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PICA Manufacturing Solutions

Custom electronic interconnects and PCB assemblies

Quality Manager

Quality Engineering +1Confirmed live in the last 24 hours
Full-timeSalem, NH, USA

About the Job

Requirements

  • Minimum 5 years of Quality Engineering or Quality Management experience within an Electronics Manufacturing Services or Printed Circuit Board Assembly environment.
  • Minimum 2 years of leadership or supervisory experience.
  • Strong working knowledge of ISO 9001 Quality Management Systems.
  • Experience leading internal and external quality audits.
  • Experience with supplier quality management and supplier development.
  • Experience conducting root cause analysis and corrective action investigations.
  • Strong technical understanding of PCB fabrication, SMT assembly, electromechanical assembly, and manufacturing processes.
  • Ability to communicate effectively with customers, suppliers, and international manufacturing partners.
  • Strong analytical and organizational skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Knowledge of ISO 9001, ISO 13485, AS 9100, and ITAR Quality Management Systems; supplier quality management; customer quality management; corrective and preventive actions; internal and supplier auditing; risk management; statistical process control; Lean Manufacturing; Six Sigma; root cause analysis; process validation; document control; process capability; and continuous improvement.
  • Strong technical writing skills.
  • Bachelor's degree in Engineering, Quality, Manufacturing, or a related discipline is preferred.
  • ISO 13485 experience is preferred.
  • Certified Lead Auditor (ISO 9001 and/or ISO 13485) is preferred.
  • ASQ Certified Quality Engineer, Certified Manager of Quality/Organizational Excellence, or equivalent certification is preferred.
  • Six Sigma Green Belt or Black Belt is preferred.
  • Experience with PPAP, APQP, FAIR, Control Plans, PFMEA, and Validation activities is preferred.
  • Knowledge of IPC-A-610, IPC J-STD-001, IPC-7711/7721, and IPC standards is preferred.
  • Experience with ERP/MRP systems and quality reporting software is preferred.
  • Experience using statistical software such as Minitab is preferred.
  • Ability and willingness to travel approximately 15–25%, including domestic and international travel, is required.

Responsibilities

  • Serve as the Management Representative for PICA Manufacturing Solutions' ISO 9001 and ISO 13485 Quality Management Systems.
  • Maintain and continuously improve the Quality Management System.
  • Ensure compliance with applicable statutory, regulatory, customer, and industry requirements.
  • Develop, maintain, and improve company operating procedures, work instructions, forms, and quality documentation.
  • Maintain the document control system.
  • Lead Management Review meetings and report quality performance to executive leadership.
  • Develop and monitor company Quality Objectives and Key Performance Indicators.
  • Oversee incoming inspection, in-process inspection, final inspection, and product release activities.
  • Ensure manufacturing processes consistently meet customer and quality requirements.
  • Lead product and process improvement initiatives utilizing Lean Manufacturing and Six Sigma methodologies.
  • Partner with Manufacturing and Engineering to reduce defects, improve yields, and increase process capability.
  • Support New Product Introduction activities to ensure products transition successfully into production.
  • Serve as the primary customer contact for all quality-related matters.
  • Lead customer complaint investigations and ensure timely resolution.
  • Oversee Corrective Action Requests, Non-Conforming Material Reports, Root Cause Analysis, and CAPA activities.
  • Participate in customer audits and quality reviews.
  • Monitor customer quality performance metrics and develop improvement plans.
  • Lead cross-functional continuous improvement initiatives.
  • Use structured problem-solving methodologies including 8D, 5 Why, Fishbone (Ishikawa), FMEA, SPC, GR&R, Process Capability (Cp/Cpk), DOE, and statistical analysis.
  • Develop and maintain company quality dashboards and metrics.
  • Identify opportunities to improve product quality, manufacturing efficiency, supplier performance, and customer satisfaction.
  • Lead, mentor, and develop Quality personnel.
  • Establish departmental goals and performance expectations.
  • Foster a culture of continuous improvement throughout the organization.
  • Work collaboratively across Engineering, Manufacturing, Supply Chain, Program Management, and Executive Leadership.

About the Company

PICA Manufacturing Solutions

Custom electronic interconnects and PCB assemblies

PICA Manufacturing Solutions designs and manufactures custom electronic interconnects, including flexible printed circuits (FPCs), rigid-flex PCBs, rigid PCBs, and PCBA assemblies. They provide end-to-end engineering-driven support from design and prototyping to high-volume production, with services like component assembly, box builds, injection molding, flat flexible cables, and membrane switches. Their differentiators are an engineering-centric lifecycle approach and a global manufacturing footprint (New Hampshire headquarters, plus facilities in the US, China, and Malaysia) that enhance supply-chain resilience, complemented by the Nel-Tech Labs acquisition to strengthen product development and design capabilities. Their goal is to deliver durable, custom-engineered interconnect components for demanding medical, industrial, aerospace, defense, automotive, and communications applications.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
1995

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