Calderys

Provides customized refractory solutions and services

Information Technology Support Desk Technician 2

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeIndonesiaNo salary listedIn-person

About the Job

Requirements

An Associate of Science degree in Computer Science, Information Systems, Software Engineering, or a related field.
In-depth knowledge of Microsoft Office products.
In-depth knowledge of computer hardware and peripheral devices, imaging techniques, desktop and server operating systems, and demonstrated ability using a ticketing system.
In-depth knowledge of Microsoft Active Directory.
Strong analytical, interpersonal, and communication skills and the ability to work effectively in a team environment.
Two to four years of experience in a technical support position within a mid- to large-sized company, with hands-on responsibilities for end-user device and account support using specific support request processes and ticketing systems.
Ability to meet the stated physical and environmental requirements, including lifting up to 25 pounds and working primarily in an office setting.

Responsibilities

Complete Level 1 and Level 2 technical support operations for incoming tickets.
Administer end-user equipment operations, including inventory management, configuration, deployment, and support for PCs, printers, desk phones and phone systems, cell phones, and audiovisual equipment, as well as software and software-license administration.
Administer account operations, including creation, configuration, and auditing of network and system-specific accounts.
Administer support request operations, including creating, categorizing, prioritizing, documenting, distributing, and processing support tickets.
Perform project-based tasks associated with developing new processes and procedures to support business requirements.
Perform end-user training for general devices, networks, business systems, and PC software.
Support the HarbisonWalker Business System (HBS), including 5S, by identifying and implementing opportunities for continuous process improvement as metrics warrant.

Calderys has a fantastic opportunity to join our Information Technology Team as a Support Desk Technician.

Summary

The Information Technology Support Desk Technician II provides professional technical support for issues involving end-user devices, accounts and connectivity (data and voice). The Support Desk Technician documents, troubleshoots and resolves of all level 1 and level 2 support request and ticket operations while referring level 3 support issues onto other IT team members.

Responsibilities

Completing level 1 and level 2 technical support operations for incoming tickets
Administering all end-user equipment operations including inventory management, configuration, deployment and support (PCs, Printers, Desk Phones and Phone System, Cell Phones, and A/V equipment), software and software license administration
Administering account operations including creation, configuration and audit of network and system-specific accounts
Administering support request operations including creating, categorizing, prioritizing, documenting, distributing, and processing support tickets
Performing project-based tasks associated with developing new processes and procedures to support business requirements
Performing end-user training for general device, network, business systems and PC software
Supporting the HarbisonWalker Business System (HBS) including 5S by identifying and implementing opportunities for continuous process improvement as metrics warrant

Requirements

A.S. degree in Computer Science, Information Systems, Software Engineering, or related field
Requires in-depth knowledge of MS Office products
Requires in-depth knowledge of computer hardware and peripheral devices, imaging techniques, desktop and server operating systems, and demonstrated ability using a ticketing system
Requires in-depth knowledge of Microsoft Active Directory is required
Requires strong analytical, interpersonal and communications skills and the ability to work effectively in a team environment
The Information Technology Support Desk Technician II requires two (2) – four (4) years of experience in a technical support position within a mid to large size company, with hands on responsibilities for end-user device and account support utilizing specific support requests processes and ticketing systems.

Physical and Environmental Requirements

Physical Activity: Requires 1/3 to 2/3 of the time sitting and less than 1/3 of the time standing, walking, using hands and fingers, reaching, and speaking/hearing.
Lifting: Requires lifting up to 25 pounds less than 1/3 of time.
Vision: Requires accurate close and distance vision.
Environment: Requires more than 2/3 of the time working in an office setting with very limited exposure.
Noise: Requires exposure to moderate noise

About the Company

Calderys

Provides customized refractory solutions and services

Calderys provides refractory solutions for industries such as iron and steel, foundries, aluminum, cement, and other thermal applications. Its offerings include monolithic and brick-based refractories, plus engineering, installation, and maintenance services. The products and services are customized to meet each client’s operational needs, with close collaboration to understand challenges and develop tailored solutions that improve performance, reduce costs, and enhance safety. Unlike competitors who offer generic products, Calderys emphasizes end-to-end, long-term service through engineering, installation, and regular maintenance contracts, creating ongoing relationships with customers. The company’s goal is to help clients optimize refractory performance, extend equipment life, lower operating costs, and maintain safe, reliable operations.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Vantaa, Finland
Founded: 1929

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