Full-Time

Lead – Customer Success

Updated on 5/27/2024

Zenoti

Zenoti

501-1,000 employees

Cloud-based management software for wellness industries

Consumer Software

Senior

Bellevue, WA, USA

Requirements
  • 4+ years of overall experience in dealing with customers
  • Ability to understand, articulate, interact with, and manage customer expectations
  • Open to travel to customer locations on short notice, when required
  • Experience dealing with large, complex accounts building relationships at C-Level
  • A 4-year degree in engineering or equivalent
  • PMP is an added advantage
  • Knowledge of how enterprise implementations, professional services, support processes work
Responsibilities
  • Building value based customer relationship
  • Gathering intelligent product feedback and recommendations from the customers
  • Developing customer focused processes for ensuring customer success
  • Applying domain expertise to close deals
  • Ensuring high user adoption of customer success management application
  • Implementing best practices to improve customer success
  • Ensuring smooth onboarding handoff

At Zenoti, employees have the opportunity to work at the forefront of the beauty, wellness, and fitness industry with a focus on technology-driven solutions that streamline operations and improve customer retention. The company's all-in-one, cloud-based software solution impacts thousands of businesses globally, demonstrating a clear leadership position in the market. This environment not only fosters professional growth but also pioneers in creating efficient and effective business processes.

Company Stage

Series D

Total Funding

$331M

Headquarters

Bellevue, Washington

Founded

2010

Growth & Insights
Headcount

6 month growth

3%

1 year growth

2%

2 year growth

5%