The primary goal of incident management is to minimize the impact on business operations and restore normal service as quickly as possible. This team is at the helm of these efforts. This includes processes, policies, communication, integration, automation and collaboration. This team is responsible forestablishing effective protocols, thoughtfully distributing tasks, and guiding teams through the resolution process, and then taking it a step further – establishing and improving excellence in the operations of our deliverables to ensure we are more effective and efficient in the future. We are excellent communicators and collaborators with all facets of the College Board in both technology and business, celebrating individual contributions but ensuring our success as a TEAM.
As a Lead Engineer, Enterprise Incident Management you will pay an integral part in integrating and automating incident management tooling,responding and triaging incidents, monitoringalerts and moving incidents thoughtfully to resolution while ensuring proper communication. Your knowledge of distributed cloud infrastructure, excellent communication skills, and ability to troubleshoot will enable you to ask the right questions to progress enterprise incidents to resolution. Your tactful, analytical approach will allow for you to conduct operational excellence reviews post incident and follow-up on deliverables to allow for continuous improvement.
A deep understanding of how to troubleshoot cloud infrastructure and applications
Experience with incident response in cloud environments, preferably AWS.
Experience with DevOps concepts and software engineer collaboration
7+ years of work experience in operations, incident response, and/or devops.
experience working alongside and leading high-performance teams who can make decisions in fast-paced environments.
Experience leading in a cross-functional team environment
Exceptional problem-solving
Experience with API integrations and automations
Our high-performing engineers work with the latest technologies, so you will be constantly learning and sharpening your skills
We are motivated to positively impact the educational and career trajectories of millions of students a year
We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard
We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals
We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time
Application review will begin immediately and will continue until the position is filled
While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks
About Our Benefits and Compensation
College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.
The hiring range for a new employee in this position is $158,000 to $173,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.
Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.
Your salary is only one part of all that College Board offers, including but not limited to:
A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more
Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility
A job that matters, a team that cares, and a place to learn, innovate and thrive
You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.
