House Engineer / General Maintenance Person

Job Description

1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3. Start to become familiar with and understand al the systems (i.e. electrical distribution and lighting, swimming pool, TV antenna, fire/life safety and emergency generator, central plant, laundry/valet, kitchen, HVAC and refrigeration, etc.) associated with the all hotel operations.
4. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
5. Maintain positive guest relations at all times.
6. Resolve guest complaints, ensuring guest satisfaction.
7. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
8. Receive daily work assignments from Chief Engineer/Supervisor and review priorities and special projects.
9. Organize materials, tools and equipment to perform daily assignments.
10. Maintain time lines and work schedule in accordance with the preventive maintenance program.
11. Check work orders and Engineering department service request log for maintenance deficiency calls or for any problems.  Make rounds checking these problem areas; note any touch-up needs or/and safety concerns in the hotel.
12. Maintain par stock levels of standard paint, brushes, wallpapers, stains, sign lettering and other supplies.  Communicate requisition needs to Chief Engineer/Supervisor.
13. Maintain some knowledge of:
    • Appropriate paint and adhesive types for various surfaces.
    • Ventilation of and storage of flammable and toxic materials.
14. Repair and maintain all painted surfaces and items, including preparation and installation of all types of latex, enamels, etc.
15. Strip and refinish guestroom furniture.
16. Maintain for the proper use, cleaning, maintenance and storage of all tools, (i.e. brushes, rollers, paint sprayers, trays, ladders, scaffolds, etc.) and supplies.
17. Maintain cleanliness and organization of the work areas to include:
18. inventories
19. requisitions (receipt and storage)
20. trash removal and clean up
21. Ensure security of any assigned keys and radios.
22. Complete all paperwork and closing duties before leaving and review status of assignments and any follow-up actions with the Supervisor.

Qualifications

1. High School diploma or equivalent vocational training certificate
2. Certification or completion of seminars for specialized training.
3. Previous experience in general maintenance
4. Ability to communicate in English, both verbal and non-verbal
5. Excellent interpersonal and communication skills; a team player
6. Excellent interpersonal and communication skills; a team player
7. Knowledge of tools and equipment respective to job functions
8. Ability to interpret manufacturer's literature for installation, preparation, use and upkeep of various materials and products used throughout the property
9. Knowledge of proper chemical handling and disposal
10. Knowledge of proper cleaning techniques, requirements and use of equipment/machinery
11. Complete basic arithmetic
12. Ability to consistently stand and walk throughout shift
13. Some basic working knowledge of different types of paints and their applications.
14. Ability to:

• be well organized and follow instructions.
• focus attention on details.
• operate high reach lifts.
• exert strong physical effort in transporting equipment fixtures and supplies.
• prioritize tasks and comply with deadlines for work assignments.
• be a clear thinker and perform well under pressure work assignments.
• maintain confidentiality of hotel guests and pertinent hotel information.
• understand guest inquiries, provide responses and interact positively.
• interact positively with hotel personnel and provide prompt solutions to problem.
• work in close proximity to high pressure steam of 150 pound and hot water at 180 degrees.
• work cohesively with co-workers as part of a team.

Additional Information

What’s in it for You?

• Competitive Total Compensation Package: Overtime eligible, Department incentive programs

• Generous Paid Time Off: Enjoy a healthy work-life balance with our paid time off policy.

• Comprehensive Health Coverage: Access Medical, Dental, and Vision Insurance to keep you and your family healthy.

• 401K Plan: Secure your future with our competitive 401K retirement savings plan.

• Complimentary Shift Meal: Savor delicious meals on us during your shifts!

• Exclusive Employee Benefit Card: Unlock discounted room rates at Accor hotels worldwide, making travel more affordable.

• Professional Development: Enhance your skills with learning programs through our Academy, tailored for your growth.

• Make a Positive Impact: Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change.

• Career Advancement Opportunities: Take your career to new heights with opportunities for national and international promotions.