Zurich Insurance

Global insurer providing property, casualty, life

Servicing Account Assistant Manager

Insurance Sales & AgencyUpdated on Nov 14

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

Proficiency in account management at Level 2.
Proficiency in agency interface at Level 2.
Proficiency in prospecting.
Proficiency in understanding customer needs at Level 2.
Proficiency in customer centricity at Level 2.
Proficiency in budgeting at Level 1.
Proficiency in effective communication at Level 2.
Proficiency in problem solving at Level 3.
Proficiency in relationship management at Level 2.

Responsibilities

Drive growth and profitability in assigned products through risk selection, pricing, negotiation, sales, retention, and quality service.
Actively manage daily work processes of a designated territory to achieve operational and strategic objectives.
Analyze needs and develop and recommend alternatives to improve processes, customer service, or products.
Lead short-term projects with a defined scope, typically lasting 3 to 9 months.
Develop and maintain profitable relationships with new and existing customers.
Assist customers with loss prevention meetings, claims issues, and product training.
Provide training to customers and Strategic Business Unit personnel on products and services.
Provide technical advice that enables customers to solve problems or improve their business.
Maintain positive customer relationships by meeting regularly with customers, including when no specific initiative is underway.
Anticipate customer needs, monitor trends, and recommend changes.
Resolve technical issues within the function or unit.
Demonstrate commitment to corporate values.
Participate in the performance management cycle and take action to improve performance on the job.
Assist and support co-workers.
Take action to manage personal development.

Purpose

To drive growth and profitability in all assigned products through risk selection, pricing, negotiation, sales, retention, and quality service.

Nature of Work

Key Accountabilities

Actively manage daily work processes of designated territory to achieve operational and strategic objectives.
Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products.
Lead short term (3 to 9 months), defined scope projects.
Develop and maintain profitable relationships with new and existing customers.
Assist customers with loss prevention meetings, claims issues, and product training.
Provide training to customers and Strategic Business Unit; personnel on products and services.
Provide technical advice that enables a customer to solve a problem or improve business.
Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway.
Anticipate customer needs, monitor trends in order to recommend changes.-Resolve technical issues within function or unit.

Performance Management Accountabilities

Demonstrate commitment to corporate values.
Take accountability for participating in the performance management cycle.
Take action to improve performance on the job.
Assist and support co-workers.
Take action to manage own personal development.

Skills

Functional Skills

Account Management - Proficiency Level 2
Agency Interface - Proficiency Level 2
Prospecting - Proficiency Level
Understanding Customer Needs - Proficiency Level 2
Customer Centricity - Proficiency Level 2

Cross-Functional Skills

Budgeting - Proficiency Level 1
Effective Communication - Proficiency Level 2
Problem Solving - Proficiency Level 3
Relationship Management - Proficiency Level 2

Purpose

To drive growth and profitability in all assigned products through risk selection, pricing, negotiation, sales, retention, and quality service.

Nature of Work

Key Accountabilities

Actively manage daily work processes of designated territory to achieve operational and strategic objectives.
Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products.
Lead short term (3 to 9 months), defined scope projects.
Develop and maintain profitable relationships with new and existing customers.
Assist customers with loss prevention meetings, claims issues, and product training.
Provide training to customers and Strategic Business Unit; personnel on products and services.
Provide technical advice that enables a customer to solve a problem or improve business.
Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway.
Anticipate customer needs, monitor trends in order to recommend changes.-Resolve technical issues within function or unit.

Performance Management Accountabilities

Demonstrate commitment to corporate values.
Take accountability for participating in the performance management cycle.
Take action to improve performance on the job.
Assist and support co-workers.
Take action to manage own personal development.

Skills

Functional Skills

Account Management - Proficiency Level 2
Agency Interface - Proficiency Level 2
Prospecting - Proficiency Level
Understanding Customer Needs - Proficiency Level 2
Customer Centricity - Proficiency Level 2

Cross-Functional Skills

Budgeting - Proficiency Level 1
Effective Communication - Proficiency Level 2
Problem Solving - Proficiency Level 3
Relationship Management - Proficiency Level 2

About the Company

Zurich Insurance

Global insurer providing property, casualty, life

Zurich Insurance Group provides global multi-line insurance for individuals, families, small and mid-sized businesses, public entities, and multinational corporations in more than 200 countries. Its Property & Casualty arm covers personal lines like car and home, plus a wide range of commercial coverages (property, casualty, motor fleet, marine, construction, energy, financial lines, international programs); its Life business offers protection, savings, retirement, and unit-linked products. The Farmers Group manages Farmers Exchanges in the United States. The company also provides risk engineering and prevention services to help customers reduce risk and build climate resilience, with products sold through agents, brokers, bank partners, and direct channels. Its goal is to provide financial protection and risk management solutions that help customers manage uncertainty and build resilience over the long term.

Company size: 10,001+
Company stage: IPO
Headquarters: Zurich, Switzerland
Founded: 1872

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