IHG

Global hotel company

F&B Supervisor

Food & Beverage Operations ManagementConfirmed live in the last 24 hours

Full-timePortugalNo salary listedIn-person

About the Job

Responsibilities

Review reservations and plan the department's smooth operation during the shift.
Review daily arrivals and departures to ensure appropriate service for Special Guests, VIP Guests, and Groups.
Ensure the F&B area is checked before opening to guests and that it is clean, properly equipped, and maintained to a high standard.
Assist with scheduling, training, and providing feedback to F&B Hosts.
Handle guest feedback, questions, and comments; record them and take appropriate action and follow-up.
Supervise the F&B Hosts team.
Ensure all guests are welcomed courteously and attentively in the work area.
Attend regular meetings and briefings to stay informed about policies and procedures, special events, improvement plans, and guest comments.
Ensure the prompt and efficient service required by standards.
Take orders from F&B menus at any establishment.
Ensure all restaurant menu items are properly prepared before operating hours.

A Six Senses está a recrutar um/a F&B Supervisor para te juntares à nossa equipa no premiado Vale do Douro!

Se te identificas envie-nos o teu CV!

Abaixo estão algumas das tarefas que irás realizar no dia a dia

Rever as reservas e planear o bom funcionamento do departamento durante o turno.
Rever as chegadas e saídas diárias para garantir o atendimento adequado a Convidados Especiais, Convidados VIP e Grupos.
Assegurar que a área de F&B é verificada antes da abertura aos hóspedes e que toda a área está limpa, devidamente equipada e com um elevado padrão de manutenção.
Auxiliar no agendamento, formação e fornecimento de feedback ao Hosts de F&B.
Tratar do feedback, dúvidas e comentários dos hóspedes. Registá-los e tomar as medidas adequadas e o acompanhamento.
Supervisionar a equipa do Hosts de F&B.
Garantir que todos os clientes são recebidos com cortesia e atenção na área de trabalho.
Participar em reuniões e briefings regulares para se manter informado sobre políticas e procedimentos, eventos especiais, planos de melhoria e comentários dos clientes.
Garantir o serviço rápido e eficiente exigido pelas normas.
Anotar os pedidos dos menus de F&B de qualquer estabelecimento.
Garantir que todos os itens do menu do restaurante estão corretamente preparados antes do horário de funcionamento.

Acreditamos que crescimento e bem-estar andam de mãos dadas. Por isso oferecemos:

Um salário competitivo de 22,400€ por ano
A oportunidade de aprender e crescer dentro do Six Senses e da família IHG, abrindo portas para oportunidades de carreira globais
Atividades diarias de Mission Wellness
Seguro de Saúde após 3 meses.

Hiring Salary: EUR 0,00 - 1 600,00

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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