Full-Time

Principal Product Designer

People Manager

Posted on 11/19/2024

PagerDuty

PagerDuty

1,001-5,000 employees

Incident management and response platform

Consulting
Enterprise Software

Compensation Overview

$164k - $263kAnnually

+ Bonus + Commission + Equity + Benefits

Senior

Atlanta, GA, USA

Expected to come into the Atlanta office 1 day per month.

Category
Product & UX/UI Design
Human Resources
People & HR
UI/UX & Design
Required Skills
UI/UX Design
Requirements
  • 10+ years of professional experience in UX Design, UX Research, or a similar role with a design-led, high-growth, SaaS business.
  • Effectively communicates design rationale and uses storytelling techniques with partners, stakeholders, and direct reports.
  • Expert knowledge of UX processes, design systems, and prototyping tools.
  • Strong understanding of technical implications of design decisions.
  • Ability to focus on engagement and retention of a team through regular 1-1s and effective career conversations.
  • Capability to assess talent, actively participate in recruitment, and contribute to strategic hiring efforts.
  • Proven track record of leading design teams and mentoring designers.
  • You can still design if needed (though that won’t be the primary function of this role).
  • Bachelor's degree in Design, Human-Computer Interaction, or a related field, or equivalent degree or experience.
  • Experience in designing complex enterprise software products.
  • Strong communication and presentation skills.
  • Ability to influence cross-functional stakeholders and drive consensus.
  • Experience with agile development methodologies.
  • Passion for staying current with industry trends and best practices.
Responsibilities
  • Lead and mentor a team of product designers, fostering a culture of creativity, collaboration, and continuous improvement.
  • Drive and lead projects and initiatives that have a critical and direct impact on the company's direction.
  • Contribute to the design system, creating new patterns and supporting documentation.
  • Work with your design partners to translate complex operational concepts and data into clear, actionable, and visually appealing user interfaces.
  • Lead product delivery successfully, managing cross-functional responsibilities.
  • Effectively communicates business updates and initiatives to the team, ensuring understanding of departmental decisions.
  • Sets operational objectives, delegates effectively, and utilizes resources creatively to meet schedule goals.
  • Represent the UX team in customer meetings, workshops, conferences, and other external events.
  • Identifies talent needs, shapes requisitions, and actively participates in recruiting efforts.
  • Understand the balance between planning out work and just getting things done, between getting your hands dirty and getting out of the team’s way.

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process is crucial for maintaining the reliability and performance of digital services across sectors like technology, finance, healthcare, and retail. Unlike many competitors, PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company's goal is to enable organizations to manage and resolve IT incidents efficiently, thereby reducing downtime and enhancing service quality.

Company Stage

IPO

Total Funding

$168.9M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

4%

1 year growth

1%

2 year growth

11%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AIOps solutions aligns with PagerDuty's recent product enhancements.
  • The IT operations analytics market is projected to reach $21.65 billion by 2028.
  • Recent leadership appointments could enhance product offerings and security measures.

What critics are saying

  • Emerging AIOps platforms may erode PagerDuty's market share.
  • Competitors' advanced AI features could outpace PagerDuty's current offerings.
  • Economic downturns could reduce spending on IT operations management solutions.

What makes PagerDuty unique

  • PagerDuty integrates with popular tools like Microsoft Teams and Slack for collaboration.
  • The platform offers real-time alerts and incident resolution workflows for IT management.
  • PagerDuty's AIOps solution automates event ingestion and auto-remediation processes.

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Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance

Paternity and Maternity Leave

Employee Assistance Program

PTO (Vacation / Personal Days)

Sick Time

Remote Work

Adoption Assistance

401(k)

Employee Stock Purchase Program

Flexible Spending Account

Student Loan Repayment Plan

INACTIVE