Full-Time

Principal Product Designer

People Manager

Confirmed live in the last 24 hours

PagerDuty

PagerDuty

1,001-5,000 employees

Incident management and response platform

Enterprise Software
Cybersecurity

Compensation Overview

$164k - $263kAnnually

+ Bonus + Commission + Equity + Benefits

Senior

Atlanta, GA, USA

Expected to come into the Atlanta office 1 day per month.

Category
Product & UX/UI Design
People & HR
UI/UX & Design
Required Skills
UI/UX Design
Requirements
  • 10+ years of professional experience in UX Design, UX Research, or a similar role with a design-led, high-growth, SaaS business.
  • Effectively communicates design rationale and uses storytelling techniques with partners, stakeholders, and direct reports.
  • Expert knowledge of UX processes, design systems, and prototyping tools.
  • Strong understanding of technical implications of design decisions.
  • Ability to focus on engagement and retention of a team through regular 1-1s and effective career conversations.
  • Capability to assess talent, actively participate in recruitment, and contribute to strategic hiring efforts.
  • Proven track record of leading design teams and mentoring designers.
  • You can still design if needed (though that won’t be the primary function of this role).
  • Bachelor's degree in Design, Human-Computer Interaction, or a related field, or equivalent degree or experience.
  • Experience in designing complex enterprise software products.
  • Strong communication and presentation skills.
  • Ability to influence cross-functional stakeholders and drive consensus.
  • Experience with agile development methodologies.
  • Passion for staying current with industry trends and best practices.
Responsibilities
  • Lead and mentor a team of product designers, fostering a culture of creativity, collaboration, and continuous improvement.
  • Drive and lead projects and initiatives that have a critical and direct impact on the company's direction.
  • Contribute to the design system, creating new patterns and supporting documentation.
  • Work with your design partners to translate complex operational concepts and data into clear, actionable, and visually appealing user interfaces.
  • Lead product delivery successfully, managing cross-functional responsibilities.
  • Effectively communicates business updates and initiatives to the team, ensuring understanding of departmental decisions.
  • Sets operational objectives, delegates effectively, and utilizes resources creatively to meet schedule goals.
  • Represent the UX team in customer meetings, workshops, conferences, and other external events.
  • Identifies talent needs, shapes requisitions, and actively participates in recruiting efforts.
  • Understand the balance between planning out work and just getting things done, between getting your hands dirty and getting out of the team’s way.

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process is crucial for maintaining the reliability and performance of digital services across sectors like technology, finance, healthcare, and retail. Unlike many competitors, PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company's goal is to enable organizations to manage and resolve IT incidents efficiently, thereby reducing downtime and enhancing service quality.

Company Stage

IPO

Total Funding

$168.9M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

5%

1 year growth

1%

2 year growth

11%
Simplify Jobs

Simplify's Take

What believers are saying

  • PagerDuty's expansion into the public sector and EMEA region indicates significant growth potential and market diversification.
  • The launch of new capabilities in the PagerDuty Operations Cloud demonstrates the company's commitment to innovation and improving operational efficiency for clients.
  • Investments from prominent firms like Private Advisor Group LLC and inclusion in Cathie Wood's ARK ETF highlight strong investor confidence and financial stability.

What critics are saying

  • The competitive landscape in IT operations management is intense, with major players like ServiceNow and Splunk posing significant threats.
  • Rapid expansion and new leadership appointments, such as the VP of EMEA, could lead to strategic misalignments and operational challenges.

What makes PagerDuty unique

  • PagerDuty's platform integrates seamlessly with various monitoring tools, providing real-time incident detection and response, which is crucial for minimizing downtime.
  • The subscription-based model with tiered pricing ensures a steady revenue stream and allows clients to choose plans that best fit their needs, unlike competitors with less flexible pricing structures.
  • PagerDuty's recent innovations, such as the AIOps solution and Operations Cloud, enhance automation and operational efficiency, setting it apart from traditional incident management solutions.

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Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance

Paternity and Maternity Leave

Employee Assistance Program

PTO (Vacation / Personal Days)

Sick Time

Remote Work

Adoption Assistance

401(k)

Employee Stock Purchase Program

Flexible Spending Account

Student Loan Repayment Plan