Receptionist / Administrator

We have an exciting opportunity for a Receptionist/Administrator to join our friendly Great Yarmouth office. This varied role covers reception duties, general administration and secretarial support, working at the heart of the business to help keep the office running smoothly. 

Our Admin and Secretarial team provide high‑quality, professional support across a wide range of organisational and client‑facing activities, ensuring deadlines are met and day‑to‑day operations are handled with care and attention to detail. It’s a collaborative, supportive environment where flexibility, teamwork and strong communication skills are highly valued.

Responsibilities

Duties will include, but are not limited to:

• Providing a professional and welcoming reception service, acting as the first point of contact for clients, visitors and colleagues.
• Answering, screening and directing incoming telephone calls, taking accurate messages where required.
• Handling client enquiries promptly and professionally, building and maintaining positive client relationships.
• Arranging internal and external meetings, including room bookings, refreshments and catering where required.
• Providing administrative support to partners and staff, including document preparation, data entry, filing and record maintenance.
• Managing incoming and outgoing post, including the collection, sorting and distribution of mail.
• Maintaining accurate electronic and paper filing systems.
• Assisting with diary management and meeting coordination as required.
• Monitoring and replenishing office supplies, kitchen stock and meeting room refreshments.
• Supporting the smooth day-to-day operation of the office and assisting with ad hoc administrative tasks.
• Promoting a professional and positive image of the firm in all interactions.

Person Specification

• Excellent customer service skills, with the ability to create a professional and welcoming first impression.
• Strong verbal and written communication skills, including a confident and professional telephone manner.
• Excellent administrative and organisational skills, with a high level of accuracy and attention to detail.
• Proficient in Microsoft Office applications, including Word, Excel, Outlook and Teams.
• Ability to manage competing priorities and meet deadlines in a busy environment.
• Ability to handle confidential and sensitive information with discretion.
• Proactive and resourceful, with a positive and "can-do" attitude.
• Ability to build and maintain positive working relationships with clients, visitors and colleagues.
• Able to work independently, use initiative and contribute effectively as part of a team.

Benefits

• 22 days holiday + Bank Holidays 
• Medicash Scheme
• Life Assurance Scheme 
• Paid CSR day 
• Company Social Events 
• Dress for Diary 
• On-Site Parking