IT&S Customer Support Specialist
THIS PERSON WILL COVER OUR MODESTO AND STOCKTON LOCATION WITH SOME ASSISTANCE TO OUR SAN JOSE OFFICE
The WelbeHealth PACE program helps seniors stay in their homes and communities by providing comprehensive medical care and community-based services. It’s our mission to serve the most vulnerable seniors with better quality and compassion in a value-based model.
The IT&S Customer Support Specialist plays a vital role in day-to-day operations by providing technical help to our teams and supporting both those we serve and those who serve them. The IT&S Customer Support Specialist is accountable for answering customer queries and resolving internal technical issues. This role has a flexible, hybrid work schedule.
Essential Job Duties:
- Resolve problems in technical systems with excellent customer service
- Promptly answer customer queries via appropriate communication channels including but not limited to email, live chat, video, phone, and ticketing systems
- Collaborate with teammates and stakeholders to find solutions to customer issues
- Identify problems and escalate them to management, as well as provide possible suggestions for improvement when possible
Job Requirements:
- Bachelor’s degree or higher in IT&S, computer science, or relevant field
- Minimum of two (2) years of experience in a hardware and software t position in an organization with more than 500 supported personal devices
- Minimum of two (2) years of experience in a fast-paced healthcare organization
- Minimum of two (2) years of experience with service desk support and escalation processes and solutions
- Minimum of two (2) years of experience supporting personal device hardware and software in a Microsoft environment, including Windows and 365 applications
Benefits of Working at WelbeHealth Apply your technical support expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.
- Medical insurance coverage (Medical, Dental, Vision)
- Hybrid, flexible work schedule
- Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and sick time
- 401 K savings + match
- Advancement opportunities - we’ve got a track record of hiring and promoting from within, meaning you can create your own path!
- And additional benefits
Salary/Wage base range for this role is $74,612.76 - $89,535.31 annually + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.
Compensation
$74,612.76—$89,535.31 USD
COVID-19 Vaccination Policy
At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.
Our Commitment to Diversity, Equity and Inclusion
At WelbeHealth, we embrace and cherish the diversity of our team members, and we’re committed to building a culture of inclusion and belonging. We’re proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
Beware of Scams
Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to [email protected]
