Fraud Prevention Associate - Backoffice

Overview

The Fraud Prevention Agentfunctions as a primary defense specialist, distinct from a customer support role. You willbe responsible forthe proactive detection, investigation, and mitigation of sophisticated fraud patterns, including (but not limited to)scamactivity, account takeovers (ATO), andpaymentfraud/abuse. This role requires an adversarial, proactive mindset to protect the ecosystem whilemaintainingstrict adherence to regulatory and departmental SLAs.

Responsibilities

• Adversarial Analysis: Perform deep-dive investigations into account anomalies, utilizing device fingerprinting, IP analysis, and behavioral biometrics to identify social engineering patterns.

• High-Stakes Decisioning:Make final disposition decisions for high-risk funding and transaction activities, by applying established procedures and investigative judgment to resolve complex cases.

• Technical Documentation: Compose evidentiary-grade case notes that clearly articulate the rationale for a decision, ensuring a defensible audit trail for compliance.

• Queue Integrity: Manage high-volume triage queues with a focus on qualitative accuracy over transactional volume to ensure no high-risk alert is overlooked.

Qualifications

Mandatory Requirements

• Experience:Minimum1+ year of direct experience in Fraud Prevention, AML, or KYC within the financial services or payments industry. General customer support experience will not be considered a substitute for this specialized requirement.

• Technical Proficiency:Ability to pass a standard typing test (recommended benchmark: 45+ WPM with high accuracy).

• Analytical Writing:Demonstrated ability to synthesize complex data into clear, professional documentation.

• Education: High school diploma required; college degree or vocational certification is a plus.

Behavioral Attributes & Mindset

• Healthy Skepticism: The ability to look beyond a superficial or "polite" customer interaction to identify underlying red flags or discrepancies.

• Precision-Oriented:Maintain a low tolerance for error, recognizing that a single oversight can lead to significant financial loss.
• Metric-Driven Integrity: Thrives in a structured environment where performance is measured by decision quality and accuracy rather than just volume.

Operation Goal

• A successful Investigator must master the "Fraud Paradox"—implementing aggressive friction for bad actors while ensuring a seamless, low-friction experience for legitimate members. 

• Success is measured by the ability to stop loss without compromising the customer's trust in the platform.