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Santander

Global retail and commercial banking group

Customer Advisor

Retail SalesConfirmed live in the last 24 hours
Full-timeFrankfurt, GermanyNo salary listedIn-person

About the Job

Requirements

  • A commercial vocational qualification or comparable qualification is required.
  • Knowledge and experience in one or more of the product fields—loans, current accounts, cards, and pensions—or willingness to learn them are required.
  • The candidate must be comfortable with close customer contact and professional service.
  • The candidate must have an understanding of people and their needs, together with aptitude and passion for sales, including needs analysis, recommendations, closing, and customer support.
  • The candidate must demonstrate strong teamwork.
  • The candidate must be able to work proactively with risks and maintain responsibility within the bank's risk culture.

Responsibilities

  • Conduct needs and potential analyses within the advisory approach, oriented to customers' and prospective customers' individual circumstances.
  • Advise an existing customer base and acquire new customers for one or more product fields, including loans, current accounts, cards, and pensions.
  • Build and maintain long-term customer relationships through independent customer appointment scheduling and placement of individually appropriate additional products.
  • Continuously develop and maintain a sense of responsibility in the proactive handling of risks within the bank.

Desired Qualifications

  • A commercial vocational qualification in the banking sector, such as a bank clerk qualification, is preferred.
  • Experience and know-how in one or more of the stated product fields are desirable, or willingness to learn them is accepted.

About the Company

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Santander

Global retail and commercial banking group

Santander is a global bank focusing on retail and commercial banking in Europe and the Americas, serving individuals and SMEs with regional franchises and a broad consumer finance arm, plus a Corporate & Investment Banking division for multinational clients. It uses its Gravity cloud platform to migrate core banking and rapidly deploy digital services such as Openbank across markets, combining fintech-style agility with a bank's balance sheet. The bank differentiates itself by marrying a large retail footprint with global CIB capabilities under the One Santander verticals model to boost efficiency and cross-border revenue. Its goals include improving returns on tangible equity and financing the green economy through sustainable finance and renewable energy projects.

Company size
10,001+
Company stage
IPO
Headquarters
Boadilla del Monte, Spain
Founded
1902

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