Client Engagement Regional Director
About the job
- A bachelor's degree in a business-related field is preferred.
- At least 10 years of luxury goods retail or luxury hospitality management experience; boutique experience is preferred, and client development or engagement experience is needed.
- Experience managing budgets and tracking project return on investment.
- Strong attention to detail and business acumen.
- Strong analytical skills to interpret data and extract actionable insights.
- Ability to lead through influence across stakeholders.
- Strong interpersonal and organizational skills.
- Ability to work collaboratively with New York corporate and boutique teams.
- Ability to manage multiple projects simultaneously and organize workload to meet organizational timelines in a fast-paced, high-growth environment.
- Flexibility to adapt to changing circumstances, question and challenge priorities, and identify solutions promptly.
- Experience working in a matrix organization and across the organization.
- Strong work ethic.
- Strong computer skills, including PowerPoint and Excel.
- Excellent communication skills.
- Implement Client Engagement strategies and plans for the market to drive sales growth through one-to-one clienteling and develop ongoing client loyalty.
- Identify and implement initiatives to build successful relationships with existing and emerging clients through exceptional experiences and in-store activation programs, partnering with the Regional AVP and cross-functional partners.
- Implement initiatives to recruit and develop new high-net-worth clients.
- Conduct regular boutique visits, 3–4 days per week, to support directors, managers, and associates, improve clienteling KPIs, and reinforce best practices as a subject matter expert.
- Build a clienteling mindset and culture within boutiques and embed clienteling routines in daily business practices, including morning meetings, coaching conversations, and performance discussions.
- Drive adoption of client outreach tools and create an environment that enables strategic clienteling activities.
- Support new clienteling tools and initiatives, coordinate regional and boutique rollouts, follow through on implementation, and scale best practices across the region.
- Upskill boutique leadership teams by providing coaching tools and training.
- Partner with the North America Client Engagement team on enhancements that support field business needs and share business and local market insights for future development.
- Partner with regional Learning and Development to roll out clienteling training for boutique leaders and associates, follow up on adoption, and provide coaching support as needed.
- Focus clienteling efforts on priority and high-potential clients and create personalized quarterly development plans with boutique teams.
- Support boutiques in developing, managing, and executing client development activities using their client engagement budgets, and track and maximize return on investment.
- Coordinate client gifting initiatives in line with brand guidelines and store client development priorities.
- Identify and nominate suitable clients for exclusive brand experiences, high-jewelry events, and special activations.
- Support allocation of numbered limited-edition watches within the region in alignment with clienteling priorities.
- Plan boutique event strategies with field teams around commercial peaks and key collection launches, set targets, ensure results are met, and provide post-event recaps and learnings.
- Implement actions for boutique openings or relocations to drive client retention and acquisition, set targets, and maximize return on investment.
- Ensure events and openings are successfully implemented in partnership with the regional Operations leader.
- Recruit and develop high-potential high-net-worth clients through local partnerships.
- Monitor competitive activity, insights, and local activations.
- Ensure high standards of client data capture and quality by coaching teams on client data collection and maintenance.
- Review boutique client portfolios and identify opportunities for retention, development, reassignment, or reactivation.
- Use the database to prepare ad hoc client lists for local initiatives.
- Review monthly clienteling results and KPIs, develop insights and actionable recommendations to support boutique performance, and provide underperforming boutiques with action plans to improve clienteling and client development results.
- Coach and support Sales Associates in developing clienteling habits and best practices, identify low performers, and implement targeted coaching and development plans with boutique leaders.
- Foster a collaborative, client-focused team culture that motivates teams to achieve store and client development objectives.
- Partner with boutique leadership to provide on-the-floor coaching and training in CRM tools, clienteling techniques, and personalized client engagement.
- Ensure team members act as brand ambassadors, embody brand values, and deliver exceptional client experiences.
- Support boutique Client Engagement Directors in driving results and impact in their markets.
- Boutique experience is preferred.
- Additional languages, such as French, are a plus.
About the company
Richemont is a Swiss-based holding company that owns a collection of luxury brands, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre, and IWC Schaffhausen. It operates by acquiring and nurturing iconic luxury maisons with rich histories, then leveraging their heritage to create premium jewelry, watches, and accessories sold worldwide through its brands and retail networks. Unlike diversified conglomerates that mix many non-luxury businesses, Richemont focuses exclusively on high-end goods and has deliberately shifted away from other interests (like tobacco) to sharpen its luxury focus. Its goal is to build a global luxury powerhouse by growing its brands, expanding across geographies, and maintaining control over premium product sourcing, design, and distribution.
Company Size
10,001+
Company Stage
IPO
Headquarters
Bellevue, Switzerland
Founded
1988
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Simplify's Take
What believers are saying
- Richemont posted 20% constant-currency sales growth in Q1 FY2027, driven by jewellery.
- The July 2026 buyback launch and €9.1 billion net cash strengthen shareholder returns and flexibility.
- Scandicci’s €12 million expansion adds capacity, hires 300 workers, and deepens vertical integration.
What critics are saying
- China retail sales rose 0.4% in August 2026, and Richemont depends heavily on that market.
- Specialist Watchmakers remain weaker than jewellery, exposing Richemont to category imbalance if demand softens.
- Cartier carries the profit engine; any prolonged slowdown there would hit cash flow and valuation fast.
What makes Richemont unique
- Cartier, Van Cleef and Buccellati give Richemont unparalleled jewellery pricing power.
- Richemont controls craftsmanship-heavy Maisons and in-house leather production, including Scandicci’s expanded PRF site.
- Family control under Johann Rupert supports long-term succession and capital allocation discipline.
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2%"That would lead to the lowest growth since Corona" - Swatch and Richemont shares under pressure after China data. Richemont and Swatch shares fall on Tuesday. Disappointing retail data from China weigh on the entire sector. 15.09.2026 03:15 Prices of luxury goods shares are under pressure on Tuesday morning. Shares of industry leader LVMH fall by more than 2.6 percent to 406.55 euros. This immediately snuffs out the tentative stabilization attempt from the previous day. Shares of the luxury goods group are now at a price level last seen six years ago. Alongside European competitors such as Hermès (-2.1 percent), Dior (-2.1 percent) or Brunello Cucinelli (-1.3 percent), Swiss sector representatives Richemont and Swatch are also declining. Richemont sheds more than 2.5 percent to 168.70 francs, Swatch falls around 2.1 percent to 171.95 francs. Richemont is thus at a three-month low. Swatch shares have almost completely given back their price gains of more than 12 percent since the end of July. Triggers for the setback, besides the weak overall market, are disappointing retail data from China. These fell well short of expectations and, according to Barclays, are at the lowest level since the coronavirus pandemic. Disappointing Chinese retail sales and falling estimates. In August, Chinese retail sales rose only 0.4 percent year on year - economists had expected 0.8 percent. "That would lead to the lowest growth since Corona," says one trader, referring to a Barclays study. The bank lowers its full-year growth forecast after the new data from 3.7 percent in 2025 to only 1 percent. "Demand from Chinese customers is 'the' topic in luxury," emphasizes another market participant. For around a third of the sector's revenue depends on consumers in the Middle Kingdom. The latest earnings revisions by analysts for Swatch and Richemont reflect this setback. Over the past three months, experts lowered the forecast for earnings per share growth at Swatch from minus 10 percent to minus 11 percent. For Richemont, they still expect a plus of 9.2 percent, down from 11.4 percent previously. Because of the higher growth, more analysts favor Richemont shares. For example, 14 of 20 experts recommend buying the Geneva group's shares, only one recommends selling. At Swatch, however, the picture is the opposite. Here only two of 17 analysts advise buying, nine recommend holding and six selling. The average price target for Swatch is around 1.9 percent below the current price level, while for Richemont it is almost 25 percent above it. Richemont's half-year figures on November 13, 2026, and Swatch's annual figures in January 2027 are likely to provide further indications of the development of the core business. In addition, the data provide important insights into the state of Chinese consumers. Even earlier, LVMH's quarterly results are on the agenda - the industry leader will publish its third-quarter results on October 9 after the close of trading.
Richemont announces the appointment of a Non-executive Co-Deputy Chairman of its Board of Directors. AD HOC ANNOUNCEMENT PURSUANT TO ART. 53 LR 9 SEPTEMBER 2026 RICHEMONT ANNOUNCES THE APPOINTMENT OF A NON-EXECUTIVE CO-DEPUTY CHAIRMAN OF ITS BOARD OF DIRECTORS The Board of Compagnie Financière Richemont SA ('Richemont') appoints Mr Anton Rupert as Non-executive Co-Deputy Chairman of the Board, serving alongside Mr Bram Schot, Non-executive Co-Deputy Chairman. Following the meeting of the Board of Directors on 8 September, Richemont is pleased to announce the appointment of Mr Anton Rupert as Non-executive Co-Deputy Chairman of the Board of Directors, with immediate effect. He will serve alongside Mr Bram Schot, who was appointed Non-executive Deputy Chairman in 2024 and who will continue in his role as Non-executive Co-Deputy Chairman. The two Non-executive Co-Deputy Chairmen will have complementary remits. Mr Anton Rupert will oversee matters relating to the Maisons' Strategic Product and Communications Committee (SPCC), ensuring continuity in an area of central importance to the Group's creative and commercial direction. Mr Bram Schot will assume responsibility for Board and Committee-related governance matters, including the coordination of the Board's committees and the Group's corporate governance framework. This division of responsibilities reflects the Board's commitment to robust governance and to ensuring that both the Group's strategic priorities and its governance obligations receive dedicated attention at Non-executive Co-Deputy Chairman level. Commenting on the appointment, Mr Johann Rupert, Chairman of Richemont, said: "This appointment is an important step in the Board's long-term succession planning. Richemont's strength has always rested on the continuity that comes from close family involvement, on rigorous governance, and on an unwavering commitment to creativity and craftsmanship. Having Anton and Bram serve together as Non-executive Co-Deputy Chairmen ensures that each of these foundations is given the attention it deserves: Anton will continue to safeguard the creative and product priorities that define our Maisons, while Bram will ensure that our governance remains of the highest standard. Together they reflect what has always guided this Group - a long-term view, a respect for the people and savoir-faire behind our Maisons, and the discipline to steward them responsibly for the generations to come." About Richemont At Richemont, we craft the future. Our unique portfolio includes prestigious Maisons distinguished by their creativity and craftsmanship. Richemont's ambition is to nurture its Maisons and businesses and enable them to grow and prosper in a responsible, sustainable manner over the long term. Richemont operates in three business areas: Jewellery Maisons with Buccellati, Cartier, Van Cleef & Arpels and Vhernier; Specialist Watchmakers with A. Lange & Söhne, IWC Schaffhausen, Jaeger-LeCoultre, Panerai, Piaget, Roger Dubuis and Vacheron Constantin; and Other, primarily Fashion & Accessories Maisons with Alaïa, Chloé, Delvaux, dunhill, G/FORE, Gianvito Rossi, Montblanc, Peter Millar, Purdey, Serapian as well as TimeVallée and Watchfinder & Co. Find out more at https://www.richemont.com/. Richemont 'A' shares are listed on the SIX Swiss Exchange, Richemont's primary listing, and are included in the Swiss Market Index ('SMI') of leading stocks. Richemont 'A' shares are also listed on the Johannesburg Stock Exchange, Richemont's secondary listing. Investor/analyst and media enquiries
US luxury watchmaker Jacob & Co hires ex-Richemont lawyer as general counsel. Joseph Forgione arrives after four years at the Swiss luxury brand owner's New York office 22 July 2026 Luxury US watchmaker Jacob & Co has hired former Richemont lawyer Joseph Forgione as general counsel. Forgione leaves Richemont after four years, where he was legal counsel. He brings more than 20 years of luxury retail experience to his new role, notably around IP and commercial transactions. At Jacob & Co, he will provide legal oversight in all areas of the company's global operations, including IP protection and enforcement, commercial contracts, strategic transactions, corporate governance and compliance. He will serve as a senior member of Jacob & Co's executive team. New York-based Jacob & Co designs luxury watches and other high-end jewellery. Advertisement Writing on LinkedIn, Forgione said: "I'm very pleased to share that, after four excellent years at Richemont, I've started a new position as general counsel at Jacob & Co. I'm looking forward to collaborating with a talented group of colleagues and working on some very exciting initiatives in this role." Prior to joining Richemont in 2022, Forgione spent more than a decade at anti-counterfeiting specialist Gioconda Law Group in New York, where he was group director. Before that he was a legal assistant at Chanel, also in New York. Jacob & Co told Bloomberg that Forgione's "many years of legal experience and deep industry relationships" will help support the business with legal strategy, advice and risk mitigation. LAW OVER BORDERS COMPARATIVE GUIDES Luxury Law Guide This third edition provides answers and insight into how luxury businesses can protect their brands in a range of jurisdictions... | 2yrs. Forgione's exit from Richemont comes three years after the Swiss luxury brand owner named former Kraft Heinz international legal head Thomas Loest as its new group GC. Richemont owns brands including Cartier and Van Cleef & Arpels. In other in-house fashion and luxury-related moves, earlier this month designer brand-owner PVH said it was lining up Elisheva Hirshman as its next chief legal officer, replacing Mark Fischer who is stepping down later this year. PVH owns fashion labels Tommy Hilfiger and Calvin Klein. Back in January last year, Rosewood Hotels hired former Kempinski GC Hadrian Beltrametti Walker as vice president for legal, overseeing all legal matters for the hotel group's EMEA and Caribbean business. And in November 2024, Swiss luxury watchmaker Rolex hired Alexander Troller as GC from disputes specialist law firm LALIVE. Troller is Rolex's first GC in the company's roughly 120-year history.
Burberry's US sales boost growth as turnaround gains momentum. The British brand's sales grew across all product ranges for the first time in three years, though shares fell as investors shift focus to its efforts to drive further profitability. 17 July 2026 Burberry Group Plc's sales grew across all its ranges for the first time in three years after completing the first stage of its turnaround, as investors shift their focus to the brand's efforts to drive further profitability. Same-store sales rose 5 percent in the first quarter ended June, Burberry said Friday, broadly in line with analyst estimates. Sales grew 12 percent in the Americas at the start of the key summer season, and 9 percent in Greater China. Shares of Burberry fell as much as 4 percent in early trading in London on Friday, however, giving back most of their gain over the past two days that was driven by optimism over rival Richemont's outperformance in China and the US. Chief executive officer Joshua Schulman began a turnaround of the British luxury brand two years ago, cutting inventory, dropping prices and refocusing on its signature items. His strategy to improve product displays, including with mannequins and scarf bars, has helped draw in old and new customers. "It is in the group's strong outperformance in China where Burberry continues to see most traction vs peers," Jefferies analysts including James Grzinic said in a note. But the biggest levers for profit recovery, including resetting prices and costs, are now behind Burberry, "leaving future margin recovery largely dependent on comparable same store sales outperformance," they added. The British luxury brand highlighted sales of its rainwear with its "Portraits of an Icon" campaign, featuring celebrities from Teyana Taylor to Wu Lei. While sales are increasing, especially in crucial markets like China, the industry as a whole has been hurt by the war in Iran. Burberry's stock was down 12 percent so far this year through Thursday's close. Burberry is less exposed than other luxury retailers to the war, with the Middle East accounting for roughly 2 percent of sales prior to the conflict. Even so the fallout dragged down sales across the wider region that includes Europe, and the 3 percent drop was more than analysts expected. Gen Z customers in China are picking up Burberry items, while South Korea has become a bright spot with sales up 11 percent in the quarter. But the Asia Pacific region grew less than expected, as Japan faced a drop in tourism from China. By Jillian Deutsch
Richemont results buoyed by jewellery business. Chloé and Cartier owner Richemont has posted a 20% year on year increase in group sales at constant exchange rates to €6.33bn (£5.36bn) for the first quarter ended 30 June 2026, propelled by its jewellery and watch business. Alexa Chung walks the runway during the Chloe Womenswear Fall/Winter 2025-2026 show as part of Paris Fashion at Tennis Club de Paris on March 06, 2025 in Paris, France. (Photo by Peter White/Getty Images) Richemont's share price soared 7.5% on the JSE following the publication of the results. Fashion and accessories sales were up 9% at the Swiss luxury group, which also owns Alaïa, Dunhill and Van Cleef & Arpels. Sales at its jewellery maisons were up 24% to €4.73bn (£4bn) during the quarter. Sales increased in low-to-mid-double digits in almost all regions. European sales were up 11% to €1.43bn (£1.21bn), Asia Pacific sales were up 21% to €2.07bn (£1.75bn), Americas were up 27% to €1.67bn (£1.41bn), Japanese sales were up 36% to €632m (£535.6bn). The Middle East and Africa was the only region in which sales increased in the low single digits, up 3% to €530m (£449.1bn). By channel, its retail stores saw a 24% spike in sales growth to €4.5bn (£3.81bn); online was up 18% to €373m (£316.1m); and wholesale and royalty income was up 9% to €1.45bn (£1.22bn). Richemont did not share an outlook for fiscal 2027, but cited a "persistently volatile macroeconomic environment and geopolitical backdrop driving elevated raw material costs". The group's net cash position stood at €9.1bn (£7.7bn) as of 30 June, including €400m (£339m) from the sale of its stake in Swiss travel company Avolta in early June.