Marriott International

Manages and franchises hotels around the world

Guest Relations Officer

Dining, Bar & Counter ServiceConfirmed live in the last 24 hours

Full-timeSydney NSW, AustraliaNo salary listedIn-person

About the Job

Requirements

Food and beverage experience.
Hold New South Wales Responsible Service of Alcohol certification or authorization.
Have Australian working rights.
Maintain a clean and professional uniform and personal appearance.
Stand, sit, or walk for an extended period or an entire work shift.
Move, lift, carry, push, pull, and place objects weighing up to 10–15 kg without assistance.

Responsibilities

Take initiative and deliver services that contribute to guests' experience, including setting up buffets, clearing tables, communicating with the kitchen, welcoming and serving guests, and cleaning work areas and supplies.
Respond to special requests from guests with unique needs.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; maintain confidentiality of proprietary information; and protect company assets.
Speak with others using clear and professional language and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships and support the team in reaching common goals.
Comply with quality assurance expectations and standards; identify and recommend ideas, technologies, or processes to improve organizational efficiency, productivity, quality, safety, or cost savings.
Perform other reasonable job duties as requested by supervisors.
Complete opening preparation and pack-down duties to prepare the Executive Lounge for service.
Greet guests upon arrival and bid them farewell upon departure.
Answer incoming phone calls to the Executive Lounge.
Alert the kitchen when food or beverages need replenishing and promptly refill those items.
Complete food and beverage requisitions for the next day's delivery.
Restock, refill, and clear counters and tables at the end of every shift.
Maintain positive interdepartmental relationships within the hotel and with outside vendors.
Follow NSW Responsible Service of Alcohol requirements when serving alcohol to guests.
Serve each guest individually and courteously.
Inspect and maintain the Executive Lounge's cleanliness and appearance, including temperature, lighting, and music.
Clear dirty table settings promptly and sanitize them for the next seating.
Communicate VIP arrivals to designated personnel for escort and amenity delivery, and deliver food and beverage amenities to guests' rooms daily as instructed.

Our Guest Relations Officer takes the initiative and delivers a wide range of services to make sure that guests thoroughly enjoy their experience. Whether setting up the buffet, clearing tables, communicating with the kitchen, welcoming, interacting and serving guests, or cleaning work areas and supplies, the Guest Relations Officer makes transactions feel like part of the experience.

What we ask of you:

A genuinely warm & welcoming demeanour
Personable communication skills
Energising motivation – it’s infectious - no job is too big or too small
A passion for the industry, a want to be the best in service
Food & Beverage experience
New South Wales Responsible Service of Alcohol
Australian Working Rights
Ensure uniform and personal appearance are clean and professional
Respond to special requests from guests with unique needs
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets
Speak with others using clear and professional language; answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others; support team to reach common goals
Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10-15kg without assistance. Perform other reasonable job duties as requested by Supervisors

POSITION SUMMARY

Completing the opening preparation and pack-down duties to ensure that the Executive Lounge is prepared for service
Warmly and graciously greet all guests upon arrival and bid guests farewell upon departure
Answer incoming phone calls to the Executive Lounge
Alert the kitchen if food/beverage needs to be replenished and promptly refill food/beverage items
Complete food and beverage requisition for the next day’s delivery
Restock, refill and clear counters and tables at the end of every shift
Maintain a positive inter-departmental relationship through the hotel and with outside vendors
Abide by NSW Responsible Service of Alcohol when serving alcohol to guests
Serving each guest on a one-to-one basis with utmost courtesy
Inspecting and maintaining overall cleanliness and appearance of the Executive Lounge, including temperature, lighting, and music
Quickly clear dirty table settings and sanitize for the next seating
Communicate VIP arrivals to designated personnel for escort and delivery of amenities, deliver food & beverage amenities to guests’ room daily as instructed

Perks, Rewards, Motivations

Team-spirited co-workers
Encouraging leadership
Discounted room rates on hotels worldwide
Discount on food and beverages at participating Marriott International hotels worldwide
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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