A high school diploma or equivalent combination of education and experience is required.
Must meet minimum age requirements of 16 or older, and 18 or older for alcohol-related responsibilities where applicable.
Must be able to stand and walk for extended periods; frequently bend, stoop, kneel, and reach; and lift, push, or pull up to 25 pounds.
Must be able to work in a fast-paced, high-volume entertainment environment.
Responsibilities
Actively monitor guest behavior to ensure compliance with all safety rules, posted signage, and company policies.
Verify guest eligibility for attractions and activities by checking height, age, and waiver requirements before participation.
Enforce all height, weight, and safety restrictions for FastTrax go-kart racing and attractions.
Perform continuous safety inspections of bowling approaches, ball returns, concourse areas, track viewing areas, and guest walkways.
Ensure lanes, rental equipment, karts, helmets where applicable, and guest areas are safe before assigning lanes or authorizing participation.
Enforce alcohol service laws and company alcohol compliance policies, including age verification and refusal of service when required.
Follow cash-handling, point-of-sale, and loss-prevention procedures to protect company assets.
Identify, report, and immediately address unsafe conditions, spills, hazards, damaged equipment, or non-compliant guests.
Maintain awareness of emergency procedures and assist in emergency response situations as trained.
Operate point-of-sale systems according to company procedures.
Ensure transactions are processed correctly, including cash, credit cards, and vouchers.
Operate public address systems for safety announcements, race staging communication, and operational messaging.
Manage lane assignments and race scheduling with consideration for crowd control and safe guest flow.
Inspect rental shoes for cleanliness and foreign substances at issue and return.
Maintain restroom, floor, window, and concourse cleanliness to prevent slips, trips, and falls.
Remove trash, mop floors, and address spills immediately.
Assist with event setup and breakdown while ensuring safe layouts and clear walkways.
Support other departments as needed to maintain overall facility safety.
Participate in required safety, alcohol compliance, and operational training.
Follow written standard operating procedures, checklists, and safety protocols.
Follow company safety policies and procedures at all times.
Perform regular safety checks in assigned areas to ensure guest and employee safety.
Comply with applicable occupational health and safety regulations.
Maintain awareness of emergency procedures and report unsafe conditions immediately.
Desired Qualifications
Previous experience in bowling, hospitality, food service, retail, or entertainment environments is preferred.
Guest Services Attendant HeadPinz & FastTrax Entertainment Centers
Department: Guest Services / Bowling Location: HeadPinz and FastTrax Entertainment Centers (All Locations) Reports To: Guest Services Supervisor or General Manager Employment Type: Hourly FLSA Status: Non-Exempt
About Us
HeadPinz and FastTrax Entertainment Centers are premier, family-friendly entertainment destinations offering bowling, arcade attractions, food and beverage, and high-energy experiences for guests of all ages. Our operations are built on a commitment to safety, service excellence, and operational accountability. Team members are expected to follow established policies, procedures, and safety standards to maintain a safe, enjoyable, and well-controlled environment.
About the Role
The Guest Services Attendant is an hourly, non-exempt position within the Guest Services / Bowling department at HeadPinz and FastTrax Entertainment Centers across all locations. This role plays a critical part in maintaining a safe, compliant, and well-controlled environment for guests and team members by enforcing safety standards, monitoring guest activity, and verifying eligibility requirements (including height, age, and waiver restrictions). While delivering excellent guest service is important, safety, compliance, cash controls, and risk prevention are the top priorities of this position.