Associate Director - Client Advocate, Reinsurance

Associate Director - Client Advocate - Reinsurance

This is a hybrid role with the flexibility to work both virtually and from our New York City, Chicago or Atlanta office

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one engaged team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The Associate Director (Client Advocate II) at Aon carries a wide-ranging set of responsibilities focused on reinsurance broking and client engagement. You will independently manage documentation, adhere to company regulations, and collaborate with internal teams on client plans. You will take initiative in interacting with clients and broker teams, analyze and assess claim details, and confirm accuracy in claims data. Account coordination, support for reinsurance placements, and serving as an intermediary among brokers, clients, and markets will be essential to your role. Additionally, you will prepare and review reinsurance submissions, spot and fix coding or invoice errors, and compose codes for clients and reinsurers. Leading and training fellow client advocates, defining team targets, and promoting communication and collaboration will also be part of your everyday responsibilities.

Job responsibilities:

• Learn and retain knowledge of the reinsurance broking process without supervision.
• Receipt of submission from client.
• Request a quote from the reinsurer.
• Quote from reinsurer and to client.
• Firm order from client and to reinsurance market(s).
• Invoicing.
• Evidence of Cover document production.
• Acquire and implement understanding of Aon’s proprietary systems.
• Independently work with client services to answer queries.
• Collaborate with Internal Audit to prepare documentation and follow company compliance policies.
• Attend prescribed Aon My Learning courses.
• Actively connect and maintain communication with clients and broker teams.
• Review and analyze claim details, verify accuracy in claims data, and work with brokers on client concerns.
• Support pre and post reinsurance placements.
• Communicate clearly with clients and markets, serving as a bridge.
• Prepare and review reinsurance submissions using Aon’s proprietary systems.
• Identify and resolve coding or invoice inaccuracies with accounting.
• Work with the Business Entity Office (BEO) in crafting codes for clients and reinsurers.
• Train and lead other client advocates in compliance and established guidelines.
• Set and achieve realistic and stretch targets for the team.
• Strengthen relationships with cedents and reinsurers.
• Monitor and facilitate external and internal relationships.
• Encourage open communication and cooperation among different teams.
• Prepare and review performance management reports to ensure customer service standards are met.

Skills and experience that will lead to success

• 10+ years of experience within the commercial insurance or reinsurance industry.
• Bachelor’s degree in Business Administration, Risk Management, a related field, or equivalent professional experience.
• Proven experience in complex account management - responding to high volume transactional requests
• Exposure to loss run analysis and client insurance submissions
• Excellent interpersonal and communication skills both written, verbal and active listening.
• Strategic and analytical thinking, with problem-solving creativity.
• Accuracy, thoroughness, and strong attention to detail.
• Strong leadership and project management skills.
• Proven ability and experience in applying judgment, problem-solving, decision-making, and negotiation skills.
• Ability to mentor and develop team members.
• Understanding and communication of broader Aon initiatives, goals, and focus.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. 

The salary range for this position (intended for U.S. applicants) is $90,000 to $120,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.  The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary.  The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.  Eligibility for benefits is governed by the applicable plan documents and policies.

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