Eataly

Global Italian food hall operator

Caffè Manager

Food & Beverage Operations ManagementConfirmed live in the last 24 hours

Full-timeNew York, NY, USAIn-person

About the Job

Requirements

At least 2 years of experience managing a café or quick-service operation.
Experience and knowledge in coffee and coffee production.
Proficiency in Microsoft Office.
Ability to stand, bend, reach, and remain mobile for up to 4 hours.
Ability to lift up to 20 lbs.
Ability to operate a commercial espresso machine.

Responsibilities

Oversee daily operations to ensure the Caffè meets guest-service, employee-practice, financial-performance, operational-efficiency, health, and safety standards.
Engage with Caffè employees hands-on to foster teamwork and operational excellence.
Motivate, inspire, and develop the team by setting clear expectations and leading by example.
Take an active role in service operations, including barista, cashier, gelato, and dining-area maintenance tasks, to fulfill guest needs.
Ensure adherence to food safety and quality standards and comply with Department of Health and company regulations.
Collaborate with the Director of Operations Eataly Caffè to develop, implement, and monitor standard operating procedures.
Manage labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance.
Use financial reports, product metrics, and local business data to inform business management.
Assist with team scheduling to maximize productivity and labor efficiency, making staffing decisions based on anticipated sales volume.
Recruit and train Caffè team members in collaboration with Human Resources and Talent Acquisition.
Represent the store to the community and guests as a brand ambassador for Eataly.
Perform other duties as assigned.

Desired Qualifications

A Food Handlers License and Serv-Safe Certification are a plus.

Job Description

The Caffè Manager is responsible for leading the team to meet all business objectives while consistently delivering outstanding service, overseeing all aspects of the Caffè in both back-of-house (BOH) and front-of-house (FOH) operations, as well as customer engagement areas.

Oversees daily operations to ensure that Eataly Caffè consistently meets standards for guest service, employee practices, financial performance, operational efficiency, and health and safety.
Engages with Caffè employees in a hands-on capacity to foster teamwork and operational excellence.
Motivates, inspires, and develops team through setting clear expectations and leading by example
Fulfills guest needs by actively taking a role in service operations such as barista, cashier, gelato, dining area maintenance, etc.
Ensures adherence to Food Safety and Quality standards, upholding all Department of Health (DOH) and company regulations.
Collaborates closely with the Director of Operations Eataly Caffè to develop, implement and monitor standard operating procedures
Manages labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance.
Employs a strong analytical approach to business management, utilizing financial reports, product metrics, and local business data.
Assists in team scheduling to maximize productivity and labor efficiency, making staffing decisions based on anticipated sales volume.
Actively recruits and trains Caffè team members in collaboration with HR and Talent Acquisition teams.
Acts as a brand ambassador for Eataly, representing the store to the community and guests
Performs other duties as assigned

Qualifications

2+ years of experience managing a café or quick service operation
Experience and knowledge in coffee and coffee production
Excellent communication and team leadership skills
Outstanding analytical and problem-solving skills
Proficiency in Microsoft Office

Job Requirements

Ability to stand, bend, reach and be mobile for up to 4 hours
Ability to lift up to 20 lbs.
Ability to operate a commercial espresso machine
Food Handlers License and Serv-Safe Certification are a plus

Compensation: The annual compensation for this role is $90,000 - $100,000

Additional Information

Benefits and Perks

Medical, Dental, Vision Insurance
Paid Time Off
Paid Parental Leave
401K with match or RRSP
Bonus program
Free family meal daily
Discounts at Eataly
Classes on products and Italian cuisine
Referral bonus program
and more!

About the Company

Eataly

Global Italian food hall operator

Eataly operates as a global operator of large-format Italian food halls that combine a high-end grocery, restaurant counters, a bakery, and a cooking school within one venue. Customers eat, shop for the exact ingredients used in the restaurants, and learn how to prepare Italian dishes through La Scuola. Fresh items are often produced on-site with a philosophy of “we sell what we cook, and we cook what we sell,” linking production directly to retail and dining. The model relies on flagship stores and a franchise network to extend its reach, presenting thousands of Italian and local products and an extensive wine selection. Unlike standalone grocers or restaurants, Eataly creates an integrated marketplace experience focused on authentic Italian gastronomy and culinary education. Its goal is to be a destination that celebrates Italian food culture by offering dining, shopping, and learning in a single location worldwide.

Company size: 1,001-5,000
Company stage: Acquired
Total funding: $199M
Headquarters: Monticello d'Alba, Italy
Founded: 2004

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