Shared Service Specialist Team Lead

This job is responsible for team work flow and ensuring client standards are met. Responsible for training, coaching, motivation and direction to team members while creating an environment which encourages teamwork, commitment, increased productivity and superior quality.

What will be my duties and responsibilities in this job?

• May require on site in office work environment that may vary between hybrid to 100% on site. 
• Applies expert problem-solving skills on complex issues for researching and resolving exception items that have been initiated via various channels.
• Analyzes problems, make recommendations, and make decisions impacting team.
• Monitor and manage daily workflow.
• Ensures that all deadlines are met, and that daily work is distributed appropriately and that client standards are met on a daily, weekly, and monthly basis.
• Provides training, coaching, motivation, and direction to team members while creating an environment which encourages teamwork, commitment, increased productivity and superior quality.
• Responsible for performing job requirements including processing checks, payments, maintenance, basic analysis, research, or communicating with the vendor’s technical team.
• May perform monetary functional transactions such as balancing and sending wire requests to the clients.
• Use multiple systems for printing, notating, tracking, information gathering and / or trouble shooting the items raised by the client / insurance company / customer.
• Communicate with internal and external clients.
• Create daily and monthly reports for use by auditors and internal tracking.
• Participates in regularly scheduled conference calls with clients designed to obtain feedback on the performance of the Unit, and to provide an opportunity to implement any necessary procedural changes.  
• The Team Lead partners with the manager on process improvements and workflow to ensure business objectives are met.
• Follows standard procedures and policies with more senior levels using greater latitude and judgment in responding to inquiries.
• Provides a high level of accuracy in check handling.
• Maintain secure check handling environment, if applicable.
• Validate accuracy of payees for specific clients.

What are the requirements needed for this position?

• High School diploma or GED    
• 3-year experience in insurance, banking, finance, mortgage servicing or related experience/education

What other skills/experience would be helpful to have?

• Proficient with MS Excel, MS Word and web based applications
• Good verbal/written communication skills
• Solid work quality, accuracy and proficiency
• Sound analytical skills
• Solid internal and external communication skills
• General system application and processing knowledge
• Solid customer service skills
• Ability to adapt well to change
• Applies expert problem solving and analytical skills to resolve complex issues

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.