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Altice USA

Cable, fiber, and broadband provider

Site Reliability Engineer Intern

Telecommunications EngineeringPosted on Nov 10
Internship · Winter 2027Bethpage, NY, USA$25 /hrIn-person

About the Job

Requirements

  • Knowledge of voice network architecture and platforms, including SBC, AGC, CRE, STP, SIP gateway, and IMS.
  • Knowledge of 3G, 4G, LTE, voice services, SIP, STP, STIR/SHAKEN, and provisioning systems.
  • Understanding of voice network nodes and their relationships with customer services, including BSS and service network aspects.
  • Basic SQL query knowledge, GUI-based systems, office software, basic Linux/Unix knowledge, and advanced Excel skills.
  • Good written and oral communication skills.
  • Ability to prioritize and react effectively.
  • Analytical skills.
  • Ability to learn.

Responsibilities

  • Engage with vendor personnel to resolve issues and implement new features and network functions.
  • Detect and analyze inconsistencies in internal systems that affect customers and resolve them.
  • Monitor network key performance indicators, investigate deviations from trends, and escalate issues or take corrective action as appropriate.
  • Test and implement new features and releases to improve customer experience.
  • Certify new devices and software.
  • Participate in cross-training with the team and perform cross-training activities.
  • Create and analyze key performance indicator reports.
  • Validate system alarms and resolve issues using existing knowledge or vendor support.
  • Identify and propose network optimizations to improve customer experience.
  • Perform backup and restore activities and support outage activities with vendor assistance.

About the Company

Altice USA

Cable, fiber, and broadband provider

Altice USA provides broadband internet, digital television, VoIP phone services, and mobile plans under the Optimum brand to about 4.6 million residential and business customers across 21 states. Its core offering is high-speed internet delivered over a 100% fiber-optic network aimed at faster, more reliable speeds, with options for bundled or standalone services. Revenue comes from monthly subscription fees from customers. The company differentiates itself by committing to a fully fiber-optic network to boost speed and reliability and by offering a wide range of services—internet, TV, phone, and mobile—under one brand. Its goal is to connect homes and businesses with dependable communications and to grow its fiber network and customer base.

Company size
1,001-5,000
Company stage
IPO
Headquarters
New York City, New York
Founded
2015

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