Customer Service Advisor

Job Description

We are currently looking for an experienced Customer Service Advisor to join one of our campaigns for a leading, Premium Car Manufacturer.

Your responsibilities:

• Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.
• Handle all customer interactions in a prompt, professional and knowledgeable manner.
• Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.
• Provide a value add service that enhances the customer experience and builds our brand and service reputation.
• Capture, maintain and ensure quality of customer data.
• In emergency situations you will correspond with rescue workers.
• Highlight and escalate issues as necessary.

Qualifications

What distinguishes you?

Candidates will have significant experience of working in a busy customer service environment within the automotive, hospitality, travel/leisure or emergency service sectors.

Previous experience of working in a Customer Contact Center environment providing excellence in service to the customer would be an advantage.

• A passion for delivering first class customer service.
• Excellent verbal and written communication skills
• Good social and interpersonal skills, personable with strong emotional intelligence.
• Good listening skills.
• Excellent problem-solving skills.
• Quality focused with attention to detail.
• A warm, helpful and positive approach.
• Dynamic, proactive, confident, self-motivated and driven to succeed.
• Premium Brand Attitude
• High affinity for a premium car manufacturer, automobile industry and future technologies
• Technical understanding and proficient computer literacy
• Interest in innovative communication media
• Stress resistance in emergency situations
• High degree of reliability, teamwork skills and flexibility
• Able to respond to customers from different countries
• Geographical and traffic regulation knowledge would be an advantage
• Flexibility in hours of work/shift patterns.

Additional Information

Operational Hours: 7-day shift operation:

Full-Time Opportunities: 37.5 hours per week, Monday – Sunday. 5/7 days shift pattern between 08:30am - 20:30pm

Part-Time Opportunities: 18.75 hours per week Part-Time Shift Patterns available are as follows:

1x shift Monday – Thursday between the hours 08:30am – 16.30pm (4.15hours shifts or 6.15hours shifts available) Plus, both Saturday & Sunday between the hours 08:30am – 15.45pm, 08:30am – 16.45pm or 13.15pm – 20.30pm, 14.15pm – 20.30pm