Overnight Front Desk Agent

Job Description

Reports To: Night Manager/Front Office Manager 

General Purpose: Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed, and to prevent fraud. 

Job Responsibilities 

• Audit, balance, and report on all food and beverage outlets (e.g., restaurants, lounges, banquets, room service) cash and credit operations, including, but not limited to, checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information. 

• Audit, balance, post, and report on the front desk, including, but not limited to, room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. 

• Audit, balance, prepare, verify, and report on room information to provide room management with a picture of how they are performing. 

• Prepare and input statistics and income journal sheets to prepare daily reports. 

• Balance and close all bank ticket codes. 

• Run the night audit final after ensuring all revenues are in balance nightly. 

• Perform the duties of a Front Desk Agent/Bellman, including check-ins and check-outs. 

• Compile guest email addresses for comment cards and our market research company. 

• Track guest issues in a master Guest Response Log, complete a snapshot of hotel and restaurant activity called the "Flash Report," and send it to all employees. 

• Basic supervision of 3rd shift staff, including contracted security. 

• Attend quarterly Night Staff meetings with the Night Manager/room manager/Managing Director. 

• Other duties as assigned by your supervisor or manager. 

Qualifications

• Accounting background preferred but not required. 

• Ability to operate a personal computer, cash register, and calculator. 

• Ability to compile facts and figures. 

• Telephone and guest relations etiquette and skills. 

• Moderate hearing is required to communicate with guests. 

• Excellent vision is required for viewing computer screens. 

• Excellent speech communication skills are required to communicate with guests over the telephone. 

• Excellent comprehension and literacy are required for reading daily reports, numbers, etc. 

• Ability to lift files/papers to 5 lbs. 50% of time.  May lift luggage to 50 lbs. 

• Mobility - the ability to move between the front desk, PBX accounting, and various other areas in the hotel 15-20% of the time. 

• No continuous standing, climbing, or driving is required. 

• Personal computer, telephone, cash register, calculator - approximately 90-95% of the time. 

• Must pass a background check. 

• High school education or equivalent experience. 

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm