Engagement Product Manager

Engagement Product Manager

Develops and implements strategic plans for development, improvement and distribution of assigned product line. Manages and coordinates all activities in the enhancement of existing products and/or the development of new products. Monitors profitability, productivity and growth targets of assigned product line and makes recommendations/corrections to improve attainment of Club's goals and objectives. Conducts market and competitive research in order to effectively evaluate marketing plans and goals, and to develop optimum sales/service effectiveness. Represents the Club when negotiating with outside vendors and business partners.

Job Duties

• Create and implement all strategic initiatives to ensure achievement of company goals for assigned product line. Responsible for developing innovative and creative solutions that meet existing market needs, increase the value of current products and/or introduce new product/service opportunities. Utilizes trends, developments in the market place and voice of the customer research to shape product and service offerings. Manage the development/enhancement of products and programs including research, analysis, proposals, testing and product introduction.
• Oversee the implementation of strategic marketing plan for the assigned product line. Research market for business opportunities and ensure integration of product line with the Club’s MRM strategy. Develop product initiatives that synergize with other Club marketing programs.
• Facilitate open communication between the Club and outside vendors/business partners on issues such as market research, development, complaints, advertising compliance, and service quality.
• Act as project manager in the implementation of all strategic initiatives for assigned product line. Ensure the timely and efficient completion of projects.
• Develop detailed strategy for product distribution channels. Determine and direct how strategy fits with overall distribution strategy of the Club.
• Establish project goals. Monitor and evaluate progress against targeted goals and make corrections to attain assigned objectives.
• Maintain a high level of skill and current knowledge of product line and apply knowledge in proposing and directing the development of product initiatives.
• Work with multiple areas of the organization to ensure the development, execution, and success of all product line initiatives. Coordinate and communicate strategies with Club senior managers.
• Perform other duties and responsibilities as assigned or required.
• Position requires a high degree of independent decision making and problem solving skills. Regularly makes decisions involving the direction of major projects. Requires the ability to implement plans that affect the strategic direction of assigned product line. Leads in the development and implementation of new processes.

Qualifications

• Bachelors Equivalent combination of education and experience
• 4-6 years Product management, product development
• Moderate knowledge of AAA products and operations highly desired.
• Advanced ability to think strategically and transform strategy into actionable plans
• required.
• Advanced ability required in defining and leading implementation of new processes.
• Requires advanced ability to coordinate and control major projects.
• Requires advanced ability to communicate clearly and effectively at all levels of the
• organization– both verbally and in writing.
• Requires moderate ability to compile, analyze and interpret statistical data.
• Advanced organization, planning, and problem resolution skills required.

Scope

• Work is accomplished with limited direction. Determines and develops approach to solutions. Work is evaluated upon completion to ensure objectives have been met.
• Provides resolution to a diverse range of recognizable complex problems. Analysis is required to identify root cause. Uses judgment within defined boundaries to develop alternate solutions, both long and short term. Problem/Task resolution timeframe: Inclusive of shorter timeframes, but typically the majority of tasks take three to six months to resolve.
• Plans and arranges own work, refers only unusual cases to supervisors or others.
• This position manages/supervises people 6-20 None
• Failure to obtain results or erroneous judgments or recommendations would normally have serious results and may require substantial expenditure of resources to correct and/or achieve goals.
• Contacts are frequently inter-organizational and outside customer/vendor interactions.  Part of a team who represents the organization. Monitors activities and communicates information across the organization

The starting pay range for this position is:

$120,500.00 - $160,800.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

.

Remarkable benefits:
•    Health coverage for medical, dental, vision

•    401(K) saving plans with company match AND Pension    

•    Tuition assistance

•    Floating holidays and PTO for community volunteer programs

•    Paid parental leave

•    Wellness programs

•    Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).