Simplify Logo

Full-Time

Logistics-Operations Market Manager

East Region

Confirmed live in the last 24 hours

Gesture

Gesture

Compensation Overview

$52.5k - $65.5kAnnually

+ Bonus + Stock + Incentive Compensation

Junior, Mid

New York, NY, USA

Category
Supply Chain Management
Transportation & Distribution
Operations & Logistics
Required Skills
Communications
Management
Customer Service
Requirements
  • Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field. Degree is preferred, but not necessary with the right experience.
  • 2+ years of experience in logistics, supply chain, or operations management, with direct customer service responsibilities.
  • Proven experience in managing delivery fulfillment and courier operations.
  • Strong leadership skills with a focus on team management and development.
  • Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
  • Proficient in logistics software and technology solutions.
  • Strong analytical and problem solving skills.
  • Ability to work in a fast paced, dynamic environment and manage multiple priorities.
Responsibilities
  • Oversee and manage the end-to-end delivery fulfillment process to ensure timely and accurate deliveries.
  • Monitor delivery performance and implement strategies to improve efficiency and reduce costs.
  • Collaborate with technology teams to optimize delivery routes and manage delivery timelines.
  • Lead the recruitment, training, and onboarding of new couriers to ensure a reliable and high performing delivery team.
  • Develop and implement field management strategies to ensure couriers meet performance standards.
  • Foster a positive working environment for couriers, ensuring clear communication, proper support, and performance feedback.
  • Coordinate logistics operations, including inventory management, distribution planning, and fleet management.
  • Analyze logistics data to identify areas of improvement, implement best practices, and optimize resources.
  • Ensure compliance with all relevant safety and operational regulations and standards.
  • Serve as the primary point of contact for customers, handling and resolving any delivery related issues or concerns.
  • Work directly with customers to address order issues, provide updates, and ensure a high level of satisfaction.
  • Gather customer feedback and implement improvements in the delivery process to enhance the customer experience.
  • Continuously assess market needs and adjust operational strategies accordingly.
  • Manage budget and resources effectively, ensuring cost effective operations.
  • Report regularly on key performance indicators (KPIs) and operational metrics to senior management.

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

N/A