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Mercier Consultancy Group

Danish Speaking Customer Expert

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent Danish, spoken and written.
  • A valid European Union passport is mandatory.
  • Previous experience in customer service or travel-related roles is highly preferred.
  • Ability to work remotely while residing in Greece.

Responsibilities

  • Provide high-quality support to customers and partners regarding accommodation bookings within the tourism sector.
  • Manage inquiries via phone, email, and chat, resolving travel-related issues efficiently.
  • Ensure a high-quality service experience that reflects Booking.com's standards.
  • Use global reservation systems to update, modify, or cancel travel arrangements.
  • Collaborate with international teams to improve customer satisfaction scores.
  • Maintain knowledge of tourism industry trends and travel policies.
  • Contribute to a positive team environment while working remotely from Greece.

Desired Qualifications

  • Previous experience in customer service or travel-related roles.

About the Company

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