Director of Operations

About London Marriott Hotel County Hall

Located on London's iconic South Bank, London Marriott Hotel County Hall combines rich heritage with contemporary luxury. Housed in London's former City Hall, the hotel overlooks Big Ben, the Houses of Parliament, and the River Thames, delivering unforgettable guest experiences in one of the capital's most recognised destinations.

Home to the award-winning Gillray's Steakhouse & Bar, famous for its exceptional dining and collection of over 100 gins, County Hall offers the opportunity to be part of a truly unique hospitality experience.

Director of Operations Lead Performance, Shape Strategy, Inspire Excellence

We are seeking an experienced and commercially astute Director of Operations to join our Executive Committee and lead all aspects of hotel operations. As a strategic business leader, you will develop and implement property-wide initiatives that enhance guest satisfaction, drive financial performance, strengthen associate engagement, and deliver a strong return on investment.

Working closely with the General Manager, ownership stakeholders, and department leaders, you will oversee Front of House, Retail, Recreation, Housekeeping, Security, Engineering, and Food & Beverage operations, ensuring exceptional service delivery and sustainable business success.

What You'll Be Doing

• Leading and developing departmental leaders across all operational functions.
• Driving operational excellence while ensuring brand standards and service expectations are consistently achieved.
• Developing and executing operational strategies aligned with business and brand objectives.
• Identifying opportunities to improve profitability, productivity, and guest satisfaction.
• Managing departmental budgets and delivering commercial performance against agreed targets.
• Proactively leading capital expenditure projects and ensuring investment supports the hotel's strategic priorities.
• Using business insight and operational data to identify challenges, drive solutions, and deliver continuous improvement.
• Building strong relationships with guests, associates, ownership groups, and key stakeholders.
• Championing a culture of engagement, accountability, and service excellence across the property.
• Leading the implementation of brand and regional initiatives while ensuring successful execution at property level.

What We're Looking For

• Proven leadership experience within a luxury or premium hospitality environment.
• Strong experience leading complex, multi-department hotel operations.
• Demonstrated commercial acumen with a track record of delivering financial and operational results.
• Experience managing budgets, forecasting, productivity, and capital investment projects.
• Strong stakeholder management skills, including exposure to ownership and asset management relationships.
• A passion for guest experience combined with a focus on profitability and operational efficiency.
• Exceptional leadership, coaching, and team development capabilities.
• Degree qualification in Hospitality, Business, or a related field preferred.

Why Join Marriott Hotels?

Marriott Hotels continues to redefine hospitality through exceptional service, innovation, and a commitment to developing its people. Join a global organisation where you can make a meaningful impact, grow your career, and work alongside some of the industry's most talented professionals.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Our Commitment to Inclusion

#LI-JM2