Service Technician Field

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Competitive wages and annual employee bonus and incentives as applicable to certain positions.
• Family-friendly benefits package.
• Company matching group retirement savings plan.
• Paid vacation and sick time.
• Fleet vehicles and travel allowances (as applicable).
• Support for relocations.
• Employee perks and discounts.
• Trades apprenticeships.
• Support for growth, training and education.
• Progressive flexible work arrangements as applicable to certain positions.
• Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.

Join Our Team as a Service Technician Field at Epiroc!

The Field Technician participates in the inspection, testing, diagnosis, and repair of heavy-duty mining equipment by using critical thinking skills, strategies and by applying fundamental knowledge of heavy-duty equipment operations, components and their interrelationships while working with safety as a top priority.

Field Technicians also engage in the development and application of strengthening and maintaining customer relationships and satisfaction.

Work Type (Onsite/Hybrid/Remote):

Onsite

Shift Timings (If applicable):

Rotational shifts - 14 days on and 14 days off (day and night sift)

Responsibilities:

• Perform equipment service, troubleshooting and repairs.
• Work on surface and underground Epiroc equipment.
• Conduct machine audits/inspections as required.
• Read and interpret electrical and hydraulic schematics.
• Develop and maintain a positive customer experience. 
• Daily time entry and technical reporting as required. 
• Daily shift reports.
• Participate in company training opportunities.
• Work within and promote a supportive and innovative team culture.
• Work includes travel to multiple sites and flexible hours including some weekend work.
• Some travel out of province may be required.
• Actively participate in continuous improvement initiatives.
• Perform other relevant tasks and duties as assigned by the manager.

Knowledge/Education:

• Heavy Duty Equipment Technician certificate/Licence.
• Possess a valid vehicle driver’s licence.

Experience:

• Minimum two to three (2-3) years of related experience within the mining industry.

Skills and Abilities:

• Resourceful with demonstrated troubleshooting and problem-solving skills.
• Self-motivated and driven to achieve customer satisfaction targets.
• Demonstrated ability to be flexible and adaptable in exercising judgment in a changing environment and to manage competing priorities.
• Strong attention to detail.
• Organizational and time management skills.
• Excellent communication skills both verbal and written.
• Good computer-based skills (i.e., emails, service reports.).
• Willingness to travel and to go on site.
• Fluent in both English and French would be an asset.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Expected compensation range: $42.69 - $54.52 per hour, potential/historic bonuses for position, and any other wage compensation.

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey. Accommodation is always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions, with occasional exposure to high, precarious places, toxic or caustic chemicals and the risk of electrical shock. Employees will be expected to sit for extended periods if needed, use hands to feel and reach with hands and arms, talk and hear. Company provided Personal Protective Equipment (PPE) is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive.