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EXL

Analyzes business data and runs outsourced operations

Vice President 1

Engineering LeadershipConfirmed live in the last 24 hours
Full-timeBengaluru, Karnataka, IndiaNo salary listedHybrid

About the Job

Requirements

  • 16+ years of experience in related roles
  • Location: NCR/Bangalore with Hybrid work mode
  • BE/BTech/Master of Computer Applications/Ph.D. from tier I/II institute in Computer Science or related field
  • Strong technical background with understanding of conversational AI technologies, machine learning, natural language processing, and software development methodologies
  • Proven experience in delivering Google Cloud Contact Center AI (CCAI), Dialogflow, Vertex AI solutions
  • Strong background in Natural Language Processing, deep learning, Large Language Models, Retrieval-Augmented Generation
  • Experience with deep learning frameworks like PyTorch or TensorFlow
  • Experience with cloud platforms (Amazon Web Services, Microsoft Azure, Google Cloud Platform) for deploying AI models
  • Strong understanding of neural networks, transformers, reinforcement learning
  • Familiarity with software development best practices, version control (Git), and agile methodologies
  • Experience with CI/CD pipelines and DevOps practices
  • Excellent software development skills to drive development and deployment of cutting-edge AI solutions
  • Leadership Skills: demonstrated leadership and team management skills, ability to inspire, guide, and develop a diverse team
  • Excellent client-facing skills, including effective communication, relationship-building, and negotiation abilities
  • Excellent problem-solving skills and the ability to think critically and creatively
  • Strong communication skills and the ability to work effectively in a team environment
  • Leadership qualities with a proactive and collaborative approach

Responsibilities

  • Lead the Digital Customer Experience engagement across client programs and internal initiatives, ensuring strategic alignment with business objectives
  • Oversee end-to-end delivery of Digital CX engagements, from scoping and design to delivery and optimization
  • Collaborate with clients and cross-functional stakeholders to define engagement goals, success metrics, and governance structures
  • Provide strategic guidance on AI-Driven customer experience initiatives and roadmaps
  • Drive adoption and value realization of AI-powered CX solutions, including CCAI,Dialogflow, Vertex AI implementations
  • Mentor and develop team members, fostering a high-performance culture and client-centric delivery
  • Establish and manage client relationships, ensuring satisfaction and retention through proactive management
  • Collaborate with sales and business development teams to identify opportunities and support go-to-market strategies
  • Develop and uphold governance, risk, and compliance practices for engagements, including data privacy and security considerations
  • Stay abreast of industry trends, competitor activity, and emerging technologies to inform engagement strategy
  • Provide thought leadership through white papers, presentations, and industry events as needed

Desired Qualifications

  • BE/BTech/MCA/Ph.D. from tier I/II institute in CS or related field

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size
10,001+
Company stage
IPO
Headquarters
New York City, New York
Founded
1999

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