Quality Systems Engineer - Programmatic

What you’ll do:

The Quality Systems Engineer is responsible for developing, implementing, and maintaining quality standards, programmatic processes, and performance measurement systems across programmatic execution activities. This role partners with Programmatic Execution leaders, Engineering, Operations, Quality, and IT teams to establish standardized processes, define and manage key performance indicators (KPIs), and drive data-based decision making through implementation of digital tools and dashboards.

The position serves as the primary quality systems expert for Programmatic Strategy, ensuring consistent processes, effective governance, performance visibility, digital transformation, and continuous improvement across sites and product lines.

Key Responsibilities
Quality Systems & Process Development
•    Develop, implement, and maintain quality management systems, standards, and governance processes for programmatic execution.
•    Establish standardized procedures, workflows, and process controls to improve consistency, compliance, and operational effectiveness.
•    Create and maintain process documentation, standard work instructions, operating procedures, and quality plans.
•    Drive continuous improvement initiatives utilizing Lean, Six Sigma, and process excellence methodologies.

KPI Strategy & Performance Management
•    Partner with execution leaders and functional stakeholders to define meaningful KPIs aligned with business objectives.
•    Develop KPI frameworks, measurement methodologies, targets, and governance mechanisms.
•    Monitor program performance through KPI reviews, data analysis, and trend reporting.
•    Identify performance gaps and facilitate corrective and preventive action plans.
•    Lead monthly and quarterly performance reviews with key stakeholders.

Digital Transformation, Reporting & Technology Enablement

•    Lead the implementation and adoption of digital quality and business process solutions across programmatic execution.
•    Partner with IT, Operations, Quality, and Program Management teams to define system requirements and implement technology-based solutions.
•    Design, develop, and deploy Power BI dashboards, automated reporting tools, and performance scorecards that provide real-time visibility to program health and operational performance.
•    Drive the implementation of software applications and digital tools that improve process standardization, data accuracy, workflow efficiency, and decision-making.
•    Develop data governance standards, KPI definitions, and reporting structures to ensure consistency across sites and programs.
•    Support integration of quality systems, ERP, project management, and business intelligence platforms to enable end-to-end performance tracking.
•    Identify opportunities to automate manual processes through workflow tools, analytics platforms, and digital technologies.
•    Train stakeholders and end users on dashboard utilization, reporting capabilities, and digital tools to maximize adoption and business impact.

Cross-Functional Leadership
•    Partner with Operations, Quality, Engineering, Program Management, and IT functions to align processes and systems.
•    Facilitate process standardization across multiple locations and teams.
•    Provide training, coaching, and support on quality systems, KPI methodologies, and reporting tools.
•    Act as a subject matter expert for programmatic quality processes and performance management systems.

Continuous Improvement & Governance
•    Lead root cause analysis and performance improvement efforts based on KPI trends and operational data.
•    Develop governance models for process compliance and performance accountability.
•    Support audits, process assessments, and quality reviews.
•    Drive adoption of best practices and ensure sustainability of implemented improvements.

Qualifications:

Basic Qualifications

• Bachelor’s degree from an accredited institution.
• Minimum 5 years of experience in quality systems, process improvement, operational excellence, project / program management, or manufacturing operations.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation benefit is being offered for this position.  Only candidates within a 50-mile radius of the work location will be considered.  Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications

• Experience developing performance metrics, KPIs, and management reporting systems.
• Experience working cross-functionally with Program Management, Operations, Engineering, Quality, and IT teams.
• Bachelor's degree in Mechanical Engineering, Industrial Engineering, Quality Engineering, Business Analytics, Operations Management from an accredited institution
• ISO 9001 auditor certification preferred.
• Lean Six Sigma Green Belt or Black Belt certification.
• Experience with Quality Management Systems (QMS).
• Experience with business intelligence, analytics, and program management platforms, particularly Power BI and ProPM.
• Experience implementing digital transformation or process automation initiatives.
• Knowledge of manufacturing, assembly, or engineered-to-order environments.

Skills:

•    Quality Management Systems (QMS)
•    KPI Development and Performance Management
•    Power BI and Program Management Data Analytics
•    Process Mapping and Process Standardization
•    Lean Manufacturing and Six Sigma
•    Root Cause Analysis and Problem Solving
•    Continuous Improvement
•    Data Visualization and Reporting
•    Change Management
•    Cross-Functional Leadership
•    Project Management
•    Stakeholder Engagement
•    Technical Documentation and Standard Work Development
•    Excellent Communication and Presentation Skills