Service Operations Intern

This is a summer internship starting May/June and is fully on-site at the listed office location.

Company Overview

At Bloom Energy, our vision for a world powered by clean, reliable, and affordable energy is more than just a dream—we’re making it a reality.
 
For over two decades, we’ve been at the forefront of the global energy transition, pioneering solutions that empower critical industries to thrive in a rapidly digitizing, energy-intensive world. From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals, electric grids, manufacturing facilities, and utilities, our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining what’s possible by delivering energy abundance for all. With more than 30,000 fuel cell modules deployed worldwide, we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled “time-to-power” capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm.
 
At Bloom, we thrive on collaboration, bold thinking, and relentless innovation. We believe that, together, we can create a brighter, more sustainable future while tackling the most pressing challenges of the 21st century.

Department Overview

Field Service Operations is responsible for admin activities and applications support for the greater Field Service team. We work with cross functional teams to resolve issues seen in the field or to create new processes to relieve the burden of new workflows.

Intern Project

Interns will have a primary project during the summer internship and may work on additional projects. While the project could change by the time of the internship, we anticipate that the main project will involve the following:

Modernize pre-COO PSV incident management by integrating Quickbase “OK to Start” directly into Salesforce Mobile Service Appointments. Use AI-enabled voice capture and criteria-driven forms to reduce manual entry and navigation, while standardizing PSV data for reporting and future system integrations.

Position Responsibilities

• Identify, support, and coordinate process improvements including inventory management, logistics and reverse logistics, software rollout, and vendor management
• Collaborate with cross-functional teams to identify pain points and inefficiencies in current processes to drive process improvement
• Materials, logistics, and transaction support – responsible for coordination with Supply Chain for parts replenishment, stocking levels and logistics improvement opportunities, ensuring accurate inventory transactions by Field Technicians
• Administrative support – coordinate administrative support for Field Service operations that includes data entry, organization, analysis, on-boarding and off-boarding technicians, maintaining spare parts list and sites list; creating purchase orders and reconciling invoices, creating and revising procedures
• Coordinate with other internal partners to maintain Service documentation
• Provide initial and on-going administrative training to Field Service Technicians
• Optimization/ Operations Research to scale the organization
• Complete optimization problem, setup, and execution
• Develop and maintain applications in QuickBase & Salesforce
• Create clear and concise data visualization dashboards (Tableau, Quicksight, and Salesforce)

Minimum Qualifications

• Currently a student earning a Bachelor’s degree in Business Administration, Data Science, Data Analytics, Mathematics, or any relevant discipline to Customer Success / Customer Experience
• Must be graduating between spring 2027 and summer 2028

Desired Qualifications

• Experience with machine learning/AI development for predictive models
• Experience with Salesforce or other CRM’sFamiliarity with no code low code environments like QuickBase
• Ability to work independently with decisive and thoughtful decisions
• Strong communication and presentation skills
• Strong analytical and problem-solving skills1 year of experience in operations and/or analytics
• Strong ideas in optimization, estimation & data analysis techniquesExperience as a project lead or important technical contributor

Visa Sponsorship  
Bloom Energy is unable to provide VISA sponsorship to interns or new grad hires on an F-1, J-1 or other visa for this position, regardless of CPT or OPT status.

EOE Statement
Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodation, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result.

Salary Statement with pay range
Bloom Energy is committed to fair and equitable compensation practices. The total compensation for this position is based on various factors including, but not limited to, relevant skills and experience.

Salary Ranges:

$36.00 - $39.00