Global Workplace Services Associate Analyst

Overview

CAREERS TO SMILE ABOUT 

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day. 

 At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve. 

 Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you. 

  

Responsibilities

The Opportunity 

Microsoft 365 and 3rd party SaaS solutions help PepsiCo achive more with innovative workspace tools, intelligent cloud services and world-class security. Today we have 290,000+ Microsoft 365 users who leverage Collaboration Solutions (OneDrive, SharePoint, Power Platform, Office Online Products, Teams etc) The Microsoft 365 Collaboration Analyst will support the administration, maintenance, and continuous improvement of Microsoft 365 Collaboration services. The role requires understanding of the Microsoft 365 and Power Platform ecosystems, along with strong analytical and problem-solving skills to support day-to-day operations and service delivery. Working closely with architects, engineers, vendors, and business stakeholders.

Your Impact  

M365 Management/Governance: Responsible for supporting Microsoft 365 platform administration by executing configuration changes, managing permissions and licenses, assisting with service requests, and performing operational tasks in alignment with architecture, governance, and security guidelines.,Collaboration Platforms Support: Responsible for administering approved collaboration platforms such as Miro, Smartsheet, and Monday.com by executing configuration changes, managing user access, supporting platform operations, and implementing approved enhancements under the guidance of the Collaboration Architects.,Automation & Process Improvement: Responsible for developing and maintaining automation solutions using Power Automate, PowerShell, Microsoft Graph, REST APIs, and scripting to improve operational efficiency, reduce manual effort, and streamline administrative processes.,Reporting & Analytics: Support with the generation operational reports and dashboards related to licensing, platform usage, adoption, service health, and other key metrics to support business and technical stakeholders.,Service Management: Responsible for resolving incidents, fulfilling service requests, and supporting problem management activities while collaborating with vendors, support teams, and stakeholders to ensure timely resolution.,Platform Releases & Enhancements: Responsible for supporting testing, validation, and deployment of new Microsoft 365 features, platform updates, and approved enhancements while documenting changes and communicating impacts to stakeholders.

Qualifications

Who Are We Looking For?  

• 0–2 years of experience supporting enterprise collaboration platforms or IT services; internship experience is accepted.
• Basic understanding of Microsoft 365 collaboration services, including Teams, SharePoint Online, OneDrive, Forms, Planner, and Loop.
• Basic scripting or programming knowledge using PowerShell, Python, or similar languages.
• Familiarity with REST APIs and Microsoft Graph is a plus.
• Demonstrated interest in data analysis, visualization, and reporting, with basic knowledge of dashboard development and data process automation (ETL).
• Basic understanding of identity and access management concepts, including permissions and licensing.
• Familiarity with SaaS applications and cloud-based services.
• Understanding of IT Service Management (ITIL) concepts, including incident, request, and change management, is a plus.
• Strong analytical and troubleshooting skills with the ability to learn new technologies quickly.
• Strong willingness to learn and continuously develop technical skills.
• Good verbal and written communication skills in English.
• Ability to work independently while collaborating effectively within a team.
• Customer-focused mindset with strong attention to detail.
• Ability to prioritize tasks in a fast-paced environment.
• Good documentation and organizational skills.
• Comfortable working with cross-functional teams, vendors, and technical stakeholders.

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements. 

What can you expect from us: 

• Opportunities to learn and develop every day through a wide range of programs.  

• Internal digital platforms that promote self-learning.  

• Development programs according to Leadership skills.  

• Specialized training according to the role.  

• Learning experiences with internal and external providers.  

• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.  

• Financial wellness programs that will help you reach your goals in all stages of life.  

• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. 

• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.