Solutions Engineer

What you’ll be doing

• Deliver advanced product demos and highlight the massive potential that companies can unlock with Alloy Embedded
• Collect requirements for proof of concept, and collaborate with other teams internally to deliver the project and assist sales with closing the deal.
• Provide technical and engineering support, troubleshooting guidance, and help customers understand how best to utilize all of Alloy’s features
• Dive into the API docs of 3rd party apps in order to diagnose issues, scope out workflows, create tickets and help develop solutions or work with the engineering team
• Act as a liaison between the customer, Product, Sales, Customer Success, Solutions and our Engineering teams to help conceive and build new product ideas and help with feature development
• Knowledge sharing across the team to create a deep feedback loop, helping us refine and improve features 

Skills & experience we’re excited about

• Several years of solutions engineering experience in a similar role in SaaS; bonus points if you’ve been an early hire and even better if it’s in the commerce SaaS or iPaaS
• You should have a baseline understanding of computer science principles and be able to build logical workflows, and work through requests related to third party APIs, technical edge case and error handling, etc. 
• Technical background & ability to understand nuances of webhooks, APIs, and other logical programming concepts is a must
• Basic experience with frontend JavaScript and backend Node. Familiarity with how to implement and debug SDKs and experience using automation tools
• You don’t shy away from detective work and problem solving (even when the answer isn’t obvious); finding solutions to problems excites you and you’re comfortable with the unknown and ambiguous. 
• You’re naturally curious and confident, love to ask questions, think on your feet, and bring a solutions-oriented approach
• You’re a maestro when it comes to customer and project management – super-organized and time-management is second nature to you. This is important as you’ll need to context-shift and pivot when working on several projects and priorities at the same time.