Order Management Specialist - E-commerce

What you'll be doing:   

• Coordinating with 3PL on daily operations, managing KPI Expectations and maintain a close relationship.    
• Monitor, supervise and execute order management system.  
• Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible.  
• Answer customer inquiries and facilitate order change requests.  
• Monitor, report and improve logistics KPIs.   
• Provide clear instruction and feedback to third party delivery partners regarding objective and subjective KPI.  
• Provide direct input into the existing user tools and make recommendations for process.  
• Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager. 

What you'll need to succeed:    

• Fluent English with excellent communication skills, both written and verbal.  
• Proficient in Microsoft Office and Excel.  
• Strong analytical skills  
• Knowledge of ERP and e-commerce background is a plus.

 

At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.

 

Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.

 

If you believe that good homes create good lives, come build with us.