Commercial & Medical Field Excellence Manager

Salary Range:

€64,300.00 - €119,300.00

Job Description Summary

-Explore, develop, implement and evaluate Digital innovation solutions that address customer needs. Co-create with key stakeholders to build partnerships and collaborations -Leads the delivery of multiple projects across a variety of creative and marketing channels, including print and digital media. Develop and coordinate project plans across the design, development and production stages of a project to support the successful delivery within set KPI's. -Works in collaboration with brand teams, technical teams and all functions to maximize value. -Provides consultancy, advice and assistance on strategy for commercialization of products, and influence marketing/Marketing Sales Operation team on decision making on Sales Force resource allocation in most optimal ways, through delivery of proven analytics based projects. -Provide analytics support to Novartis internal customers.

Please know that the new location of our Novartis office is in Diegem, Belgium.

Job Description

Major accountabilities: 

• Planning and management, gather requirements to develop detailed Project plans and Project estimations to task level.
• Proactively assist the Business to identify upcoming conflicts and resource gaps.
• Serve as interface with the global and local Brand teams on Project Planning and delivery management.
• Leads and delivers projects for Regional and global teams, ensuring adherence to timelines and quality objectives.
• Ensures delivery of efficient and high-quality deliverables.
• Manages an efficient and high-quality team that promotes synergy and best practice sharing among resources, drives collaboration with Country Organizations in managing high standards of communication and delivering best in class services.
• Provide guidance on training requirements in relation to Commercial processes -Takes initiative to drive standardization of reports across brands.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
• Distribution of marketing samples (where applicable)
• Ability to write clean and efficient code in Python, R, SQL, with expertise with cloud platforms and data platforms (experience with AWS, Snowflake is a plus)
• Ability to advise on and apply state-of-the-art analytics, machine learning to derive business insights and solve complex problems
• Good problem solving skills with ability to visualize and present results clearly to the business
• Ability to thrive in a multidisciplinary team and agile working environment (experience with Jira is a plus)
• Support Medical team with relevant data dashboards (Power BI) and maintain CRM/SalesForce for Medical Reps
• Strong collaboration with CRM Manager and Commercial Excellence Manager

Key performance indicators:

• Quality and accuracy of forecast assumptions
• Good customer satisfaction scores
• Ability to manage multiple stakeholders / projects

Minimum Requirements: 

Work Experience:

• Cross Cultural Experience
• Project Management
• Operations Management and Execution

Skills:

• Agility
• Analytical Thinking
• Brand Awareness
• Business Analytics
• Cross-Functional Collaboration
• Digital Marketing
• Marketing Strategy
• Media Campaigns
• Sales
• Ability to write clean and efficient code in Python, R, SQL, with expertise with cloud platforms and data platforms (experience with AWS, Snowflake is a plus)
• Stakeholder Engagement
• Stakeholder Management
• Strategic Marketing
• Waterfall Model
• Project Management
• Project Planning
• Tools knowledge: Power BI, CRM/ SalesForce

Languages:

• English and preferably Dutch and/or French.

Skills Desired

Agility (Inactive), Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategies, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model