OTC Specialist - Collections

Job Description Summary 

The Senior AR Collections Specialist provides advanced AR and Collections expertise for complex, high-risk and escalation-sensitive customer accounts. The role combines portfolio management with complex reconciliation, root-cause analysis and technical problem resolution and acts as a subject-matter resource to collectors and other AR colleagues.

Additional activities needed to perform include own complex AR portfolios, customer relationships, DSO/aging performance, cross-functional issue resolution and root-cause improvement.

Key responsibilities

• Manage complex, high-value or high-risk AR cases requiring advanced collection expertise.

• Perform complex customer-account reconciliation and root-cause investigation.

• Analyse aging, overdue exposures, disputes and payment behavior to define resolution actions.

• Investigate complex disputes and payment issues and drive closure with relevant owners.

• Troubleshoot issues across systems, transactions and customer accounts.

• Identify control, process and data-quality gaps contributing to recurring overdue.

• Provide technical guidance to collectors and support capability development.

• Coach colleagues on complex reconciliation and collection cases.

• Support or lead escalations requiring deeper AR expertise.

• Translate account-level issues into actionable recommendations for management.

• Support process/control improvement and standardization.

ERP / systems

Experience with major ERP/AR platforms strongly preferred. Portfolio-specific systems may include SAP S/4HANA, SAP ECC, MACS, NODUM among others.

Shift

Mexico: 18:30–03:30 IST 
Brazil: 15:30–00:30 IST

Candidates must be able to work the applicable shift supporting LAM operations.

Business scope

Position may support Ocean, Logistics & Services (L&S), and/or Aliança, depending on assigned portfolio.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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