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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Asesor Universal

Full-TimeDeadline 10/13/27
No salary listed
Junior
Incomplete
Lima, Peru
In Person
Finance & BankingRetail & Commercial Banking

About the job

Requirements
  • At least one year of in-person sales experience.
  • Technical-course student from the fifth cycle onward, university student from the ninth cycle onward, graduate, Bachiller, or titled candidate in Economics, Accounting, Business Administration, Engineering, or a related field.
  • Preferred experience handling cash in a financial or banking institution and dealing directly with customers.
  • Availability to work Monday through Friday from 8:30 a.m. to 7:00 p.m. and Saturday from 8:30 a.m. to 1:00 p.m.
  • Customer-service orientation, high-quality service skills, negotiation ability, commercial orientation, and ability to work in a team.
Responsibilities
  • Receive the cash box, count cash supplied from the vault before operations begin, and reconcile and count cash at the end of the day.
  • Support the filing of office documents and their shipment to the central archive.
  • Receive cash and serve customers following bank procedures for deposits, withdrawals, check and service payments, transfers, account opening, foreign-currency purchases and sales, insurance sales, and other transactions.
  • Identify customers when processing payments.
  • Retain counterfeit banknotes detected during transactions.
  • Report cash surpluses exceeding operating limits or cash shortages to the Office Deputy Manager.
  • Offer and contract financial products, including cards, loans, installment cash products, and other products in the assigned portfolio.
  • Keep the customer database updated with accurate information.
  • Plan and manage commercial activities with the Manager and Deputy Manager to meet product and service objectives.
  • Use each opportunity at the counter or service area to market products and prioritize updating customer information.
  • Conduct ongoing cross-selling by offering complementary products beyond the immediate transaction.
  • Develop a thorough understanding of customers and their needs using available tools.
  • Provide comprehensive, quality-focused customer service and educate and assist customers in using digital and alternative channels.
  • Manage incidents and complaints responsibly, ensuring a timely and high-quality response.
  • Identify dissatisfied customers and offer alternatives to retain them, considering value contribution.
  • Continuously monitor customer risk to plan and carry out recovery actions.
  • Monitor the PPG and adjust objectives and activities as needed in coordination with the Office Manager.
  • Attend and actively participate in meetings, reporting relevant matters and customer needs in the segment.
  • Evaluate and analyze credit transactions and escalate them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Inform customers about, pre-qualify, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and terminate direct-debit arrangements.
  • Ensure batch transaction processes are properly controlled and completed, including card cancellations before settlement.
  • Update and properly archive customer documentation.
  • Sell Card Protection Insurance, Multiple Insurance, and Customer Retirement Insurance.
  • Conduct commercial actions and campaigns for customers in non-personalized segments without an assigned portfolio.
  • Receive, count, verify, enter, and report cash remittances jointly with the Office Deputy Manager under dual control.
  • Participate in and perform the office accounting reconciliation with the Deputy Manager.
  • Inform customers about, issue, cancel, and duplicate debit cards within delegated authority and with the customer's in-person consent.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Deputy Manager and/or AS1 with cash replenishment for ATMs.
  • Perform other duties assigned by the supervisor in response to business needs.
Desired Qualifications
  • Experience handling cash in a financial or banking institution and dealing directly with customers.

About the company

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Banco Bilbao Vizcaya Argentaria

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Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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