eTrigue

Partner marketing automation platform

Software Support Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeSan Jose, CA, USA

About the Job

Requirements

A college degree in marketing, business, computer science, web development, or a related area, either in progress or completed.
At least 1 year of experience in customer service or a related role.
Technical aptitude and digital proficiency.
Strong customer service, people, and phone skills.
Strong written and verbal communication skills.
A logic-minded approach to problem solving.
Familiarity with WebEx or another online collaboration tool.
Proficiency with Microsoft Excel, Word, and PowerPoint.
Ability to work under pressure and in a fast-paced, constantly changing environment.
Strong attention to detail and organizational skills.
Ability to work independently and as part of multiple teams.
Ability to develop solutions and take direction from clients and internal staff.
Ability to maintain focus and composure in a busy environment.

Responsibilities

Provide customer service to prospective and existing clients and partners.
Coordinate the setup and deployment of new client accounts.
Conduct initial and ongoing training and support for clients and partners.
Provide first-level troubleshooting and support services for clients.
Develop thorough knowledge of the eTrigue platform and standard practices.
Assist with list development and list management.
Participate actively in developing and enhancing product features.
Communicate issue status clearly and effectively to clients and management, both in writing and verbally.
Contribute to a positive and cohesive team.

Desired Qualifications

Experience or ability to quickly learn lead generation, email concepts, tracking, light HTML, search engine marketing, and search engine optimization.
Light HTML experience.
A completed college degree, ideally a Bachelor of Arts or Bachelor of Science degree in marketing, business, computer science, or web development.

We are seeking a sharp, tech savvy, service oriented “Support Services Specialist” to work onsite in our Silicon Valley site at eTrigue. www.etrigue.com

The qualified candidate will have demonstrated past excellence in customer service, is comfortable in a teaching and training role, and will have experience with, or be capable to grasp very quickly, lead generation, email concepts, tracking, light html, search engine marketing and SEO, and can create, coordinate, and execute ongoing lead generation and online programs. This is a great opportunity for a recent College Graduate, or person with some work experience in a fast-paced environment. You work as part of a team, reporting to the Manager, Customer Success. eTrigue is a private, profitable company, and has been serving customers worldwide including start-ups ramping first revenue to Fortune 500 companies. We work in a really hot market: Marketing Automation - with companies like salesforce.com, Marketo, Eloqua already going public.

Support Services responsibilities:

Provide outstanding customer service to future and existing clients and partners
Coordinate the setup and deployment of new client accounts
Conduct initial and ongoing training and support to clients and partners
Provide first level troubleshooting and support services for clients
Demonstrate a thorough knowledge of the eTrigue Platform and standard practices
Assist with list development and list management
Assume an active role in developing and enhancing product features
Clearly and effectively communicate status of issues with clients and management, in writing and verbally
Contribute to a positive and cohesive team

Requirements:

Technically inclined, digitally savvy
Outstanding people/customer service/phone skills
Excellent written and verbal communication skills
A logic-minded approach to problem solving
Familiarity with WebEx or other online collaboration
Thrive in a fast-paced, constantly changing environment
Excellent attention to detail; highly organized
Strong MS Excel, Word, PPT a must; light html a bonus

Qualifications:

Work toward, or completed college degree - ideally B.A. or B.S. degree in marketing, business, computer science, web development, or related area
1+ years in customer service or related role
Detail oriented
Ability to work under pressure
Work independently and as part of several teams
Develop solutions, take direction from clients and internal staff
Ability to focus and maintain level head in busy environment
Ambitious, energetic, optimistic and sense of humor

This is a full-time position and comes with salary, benefits, healthcare, 401K, Profit Sharing Plan and PTO. Offsite, temporary and service organizations are not being considered for this position. Please apply online for consideration with this job posting, or at www.etrigue.com/careers

About the Company

eTrigue

Partner marketing automation platform

eTrigue is a marketing technology company focused on partner and demand-generation programs. The company provides campaign automation, lead insights, content integration, analytics, and managed services for through-channel marketing. It serves B2B companies, channel partners, marketers, and sales teams. Its operating model centers on a cloud platform combined with campaign execution and marketing services. Teams work across software engineering, marketing operations, campaign strategy, data, sales, and customer support. The business combines technical knowledge, practical execution, and ongoing support across the markets it serves.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: San Jose, CA
Founded: 2011

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