Description

About the Role

We’re seeking a sharp, trusted, and highly autonomous Solutions Engineer to help drive NinjaOne’s expansion into the Japan market.

This is a builder role; an opportunity to shape how we engage customers, scale technical wins, and define what great looks like in pre-sales across Japan. You will own the full technical sales cycle—from discovery and solution design through proof-of-concept and implementation while partnering closely with Account Executives and Partner Managers to influence deal strategy and deliver real-world impact.

This role combines strong pre-sales ownership with post-sales collaboration, ensuring customers are not only won effectively, but set up for long-term success. You will also play a key role in building repeatable processes, technical assets, and feedback loops that help scale NinjaOne’s presence in the region.

Location – Hybrid/ Remote in Tokyo, Japan

What You’ll be Doing

Own the full pre-sales technical experience for enterprise and mid-market accounts in Japan—from discovery through demo, architecture design, and proof-of-concept
Partner closely with Account Executives and Partner Managers to align technical solutions with customer business goals
Deliver high-impact product demonstrations and technical presentations tailored to a range of stakeholders (IT admins through to executives)
Guide customers through evaluation, implementation planning, and best practices to accelerate time-to-value
Collaborate with Customer Success and onboarding teams to ensure successful adoption and long-term outcomes
Support technical validation for RFPs/RFIs and contribute to proposal content where needed
Act as a strategic bridge between Sales, Product, and Engineering—surfacing customer feedback, identifying gaps, and influencing future development
Build and maintain scalable technical assets such as demo environments, playbooks, and reusable content
Represent NinjaOne at customer events, partner engagements, and industry forums in Japan
Contribute to defining processes, playbooks, and best practices as part of a growing regional team

Technical Requirements

Strong proficiency in Windows environments (registry, services, performance troubleshooting)
Working knowledge of Linux and/or macOS systems
Solid understanding of networking fundamentals (DNS, VPNs, firewalls, endpoint security)
Experience with endpoint management, RMM tools, or ITSM platforms
Familiarity with scripting (e.g., PowerShell) is preferred
Comfortable working within complex IT environments and integrating with existing infrastructure
Experience with tools such as Salesforce, Jira, or similar platforms is beneficial

About You

5+ years in a Solutions Engineering, Sales Engineering, or technical consulting role
Strong technical foundation with practical experience in IT operations, systems engineering, or support environments
Able to communicate effectively with both technical and non-technical stakeholders, including senior decision-makers
Customer-focused mindset with strong problem-solving ability and attention to detail
Comfortable operating in a fast-paced, evolving environment with a high degree of ownership
Self-motivated, organized, and able to manage multiple priorities independently
Proven ability to build relationships and collaborate across global teams
Native Japanese speaker with business-level English proficiency (written and spoken)
Bachelor’s degree preferred but not required

Compensation
This role is eligible for an annual compensation package consisting of a base salary and variable incentive compensation. The expected annual On-Target Earnings (OTE) for this position range from JPY 20,000,0000 – JPY 25,000,000 depending on experience, skills, and qualifications. The specific mix of base salary and variable incentive compensation will be discussed during the interview process.

About Us 

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love 

We are a collaborative, kind, and curious community. 
We honor your flexibility needs with full-time work that is remote.
We reward your work with opportunities for growth and advancement
Grow personally and together with one of the fastest growing companies globally
Develop your skills through our renowned training platform
Receive competitive compensation 
Collaborate with an amazing international workforce

Additional Information
Applicants must hold valid working rights in Japan at the time of application. We are unable to provide visa sponsorship for this role.  

We are an equal opportunity employer in accordance with Japan’s Labor Standards Act and the Act on Securing Equal Opportunity and Treatment between Men and Women in Employment. All applicants will receive fair consideration for employment regardless of nationality, gender, age, disability, or background. We are committed to fostering an inclusive and respectful workplace for all employees.

NinjaOne

Solutions Engineer

About the Job

Requirements

Responsibilities

Desired Qualifications

Description

About the Company

NinjaOne

Recently Posted Jobs