Seller Ops Specialist
Amazon
Seller Ops Specialist
Amazon
Sells products online and rents cloud computing
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world.
Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program manager and carrier specialists actively participating in Amazon's international expansion goals. We are seeking some highly motivated individuals who are interested in providing best-in-class logistics service to customers.
Key job responsibilities
1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA.
2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience.
3. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks.
4. Connect with customer with excellent communication skill and identify customers’ needs through daily contact for service development.
5. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality.
6. Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features.
7. Taking additional duties assigned by leadership as business related services and operation scope continue to expand.
8. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.
- 5+ years of supply chain operations and logistics experience
- Experience with Microsoft Office including Outlook, Word, and Excel, or experience with advanced use of Excel and using statistical analysis applications
- Strong sense of responsibility and ownership to meet deadlines, maintain a strong attention to details, and work as a team member
- Capability of operation standardization and process improvement
- Good communication skill and co-work with cross teams experience
- Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
- Manage multiple tasks and have sense of urgency to prioritize tasks
- Strong mindset of Customer Obsession
- Quick and keen learner
- Experience as Process Improvement Expert, Business Analysis and Project Management
- Customer oriented mindset
- Experience with new client implementation and account management
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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