All Accor

Global hotel management, franchising, loyalty program

Front Office All Rounder

Hotel Guest ServicesPosted on Nov 13

Full-timeHobart, AustraliaNo salary listedIn-person

About the Job

Requirements

An energetic, team-focused and can-do attitude.
Enthusiasm to connect with guests and hear their stories.
Exceptional written and verbal communication skills.
High level of computer literacy.
Excellent attention to detail.
Ability to work across a 24/7 roster, including evenings, mornings, and weekends.
Full Tasmanian manual driver's licence.

Responsibilities

Provide efficient, friendly, and professional service to all guests.
Strive for efficiency and total guest satisfaction.
Take initiative to ensure interactions with internal and external guests are positive, productive, and professional.
Log guest requests and ensure they are met within established timeframes.
Follow up with relevant team members to ensure guest requests are being fulfilled.
Assist and direct guests with local attractions and directions.
Securely store and deliver guest luggage.
Assist with and cover valet parking as required.

Job Description

Provide efficient, friendly and professional service to all guests.
Show efficiency in constantly striving to provide total customer satisfaction.
Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional.
Logging all guest requests to ensure all request are met within established timeframes
Following up with the relevant team member to ensure guest requests are being fulfilled
Assisting and directing guests with local attractions and directions
Securely storing and delivering guest luggage
Assist with and cover valet parking as required.

Qualifications

An energetic, team-focused and can-do attitude
Enthusiasm to connect with guests and to hear their story
Exceptional communication skills, both written and verbal
High level of computer literacy
Excellent attention to detail
The ability to work across a 24/7 roster - evenings, mornings and weekend
Full Tasmanian Manual Drivers Licence is essential

Additional Information

What is in it for you?

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services, and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
“Learn Your Way” with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training
Be part of a dynamic hotel environment with a supportive and fun team
Recognition of service anniversaries and Accor Tenure Milestones.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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