Heffernan Insurance Brokers

Independent insurance brokerage with employee ownership

Client Service Manager

Wealth Management & Financial AdvisoryUpdated on Nov 13

Full-timeSt. Augustine, FL, USA$80k - $100k /yrIn-person

About the Job

Requirements

Three or more years of relevant work experience in the financial or investment management industry.
A high school diploma or equivalent is required.
Excellent verbal and written communication skills are required.
Ability to establish and maintain effective relationships with colleagues, customers, and business partners.
Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
A professional demeanor and behavior consistent with the company's core values are required.

Responsibilities

Deliver a high level of service to clients and advisors, enhance client relationships, and advocate for each client.
Anticipate and manage the advisor's day-to-day workflow and stay current on each client.
Create, send, process, and follow up on client paperwork, including applications and investment advisory agreements; send supplemental paperwork, brochures, and regulatory disclosures.
Create, maintain, and update client accounts in the CRM, broker/dealer, and supplemental systems.
Process new client transfer requests into existing accounts.
Process client ACH and wire requests, money movements, distributions, address and beneficiary changes, model allocation changes, distribution setups, and death claims; confirm transactions are completed as requested.
Set up and maintain client accounts according to specified risk tolerance.
Identify, calculate, and process clients' annual required minimum distributions.
Use the CRM to manage and document client activity, set up new clients and update client information, schedule and complete tasks, and store client documentation on the network.
Lead office compliance-related activities, including audit preparation, Regulation Best Interest, the monthly correspondence blotter, and advertising and sales literature approval.
Download and send commission statements to the home office and input revenue into reports.
Order and maintain office supplies and send invoices to accounts payable for processing.
Track and manage overall licensing for office staff.
Answer the main office phone line.
Take a lead role in strengthening and growing the team's client relationships.
Support financial services division advisors in team efforts, events, and functions.
Contribute to team meetings and events.
Respond to client requests promptly.
Update the voicemail greeting message daily.
Perform other duties and special projects as assigned.

Desired Qualifications

Series 7 registration is preferred.
Series 65 or Series 66 registration is preferred.
Knowledge of financial planning and investment strategy and structure is preferred.
A current notary public commission is a plus.

The Client Service Manager is responsible for delivering a high level of service to Heffernan Financial clients and to the Advisors. The Client Service Manager is expected to enhance client relationships and be an advocate for each client. In all aspects of the position, the Client Service Manager must promote professionalism, have a positive attitude, and take a proactive approach to their role. Managing ahead of the Advisor's day-to-day flow and staying on top of each client are of paramount importance. Client Service Manager must be highly conscientious, organized, and accurate in their work.

Create, send, process, and follow up on all client paperwork (applications, investment advisory agreements, etc.) in a timely fashion. Send clients all necessary supplemental paperwork, brochures, and regulatory disclosures.
Create, maintain, and update client accounts within CRM, B/D, and supplemental systems.
Process and prepare all new client transfer requests into existing accounts.
Process client ACH/wire requests, move money requests, distribution requests, address changes, beneficiary changes, change model allocations, set up distributions, process death claims, etc., in a timely fashion. Confirm all transactions were processed as requested.
Set up and maintain client accounts to specified risk tolerance.
Identify, calculate, and process clients' annual Required Minimum Distributions (RMDs).
Utilize the CRM to manage and document all client activity. Set up new clients and updates of client information, task scheduling, and completion. Store all client documentation on the network.
Spearhead office compliance-related items such as audit preparation, Reg BI, monthly correspondence blotter, advertising and sales literature approval, etc.
Download and send commission statements to the home office. Input revenue on various reports.
Order and maintain office supplies as needed. Send all invoices to accounts payable for processing.
Track and manage overall licensing for office staff.
Answer the main office phone line.
Take a lead role in strengthening and growing our team’s relationships with clients.
Follow our team’s core values – being positive, humble, and collaborative.
Actively support the Financial Services Division advisors in all team efforts, events, and functions.
Contribute to team meetings and events in a positive manner.
Respond to all client requests as soon as possible.
Update voicemail greeting message daily.
Other duties and special projects as assigned

Requirements:

Three plus years of relevant working experience in the financial or investment management industry.
Education – High School diploma or equivalent required.
Series 7 registration is preferred.
Series 65 / 66 registration is preferred.
Knowledge of financial planning and investment strategy/structure preferred.
Current notary public is a plus.
Excellent communication skills required, both verbal and written.
Must be able to establish and maintain effective relationships with colleagues, customers, and business partners.
Proficient in MS Office – namely Outlook, Word, and Excel.
Professional demeanor and behavior are required, as referenced in the Heffernan core values (Habits).

About the Company

Heffernan Insurance Brokers

Independent insurance brokerage with employee ownership

Heffernan Insurance Brokers is a large independent U.S. insurance broker headquartered in Walnut Creek, California, offering business and personal insurance, employee benefits, and financial services. Its model centers on employee ownership, with staff having a stake in the firm to align interests and support long-term client relationships. Growth comes from steady organic expansion complemented by acquiring smaller, culturally aligned independent brokerages across the country, expanding geographic reach and deepening expertise in niches such as construction, nonprofits, and technology. By combining local market knowledge with scale and a focus on specific client segments, the goal is to be a leading nationwide independent broker with strong service and sustained, stable growth.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Walnut Creek, CA
Founded: 1988

Recently Posted Jobs

Explore more opportunities at Heffernan Insurance Brokers

See more jobs