Assistant Operations Manager - Lounge

Job Description

Accor is in partnership with one of the world’s leading airlines, manages the Lounge operations at Changi Airport. We are seeking a proactive and service-oriented Assistant Operations Manager to join our team. This role oversees the day-to-day operations of the lounge, ensuring smooth service delivery, operational efficiency and compliance with all safety and regulatory requirements. They will play a key role in upholding exceptional hospitality standards while ensuring seamless operational excellence throughout the Lounge.

Key Responsibilities

• Lead and supervise the daily Food & Beverage lounge operations, ensuring exceptional guest service standards at all times.
• Manage team rostering and manpower allocation to support operational requirements effectively.
• Train, coach, and develop team members through structured onboarding, on-the-job training, and performance guidance.
• Ensure all food, beverage, and amenity stock orders are maintained at optimal levels.
• Monitor compliance with hygiene, food safety, and presentation standards in accordance with company, airport, and local regulatory requirements.
• Ensure the team maintains strong menu and beverage knowledge to deliver a consistent guest experience.
• Oversee lounge readiness, ensuring all mise-en-place is completed and maintained throughout operational hours.
• Handle guest feedback and escalated service matters promptly and professionally.
• Drive service excellence by leading by example and fostering a guest-centric culture.
• Support operational improvement initiatives, new project implementations, vendor management, and departmental audits.
• Assist in monitoring team performance, productivity, and operational standards to achieve business objectives.

Qualifications

• Minimum 5 years of experience in hospitality or lounge operations​, preferably in a supervisory or managerial role.​
• Strong leadership, organisational, and communication skills required.
• Proven ability to inspire and develop teams in a luxury service environment. 
• Excellent customer service mindset with attention to detail. 
• Professional grooming, flexibility with shifts (including nights, weekends, public holidays). 
• Food Hygiene certification required​

Additional Information

Our culture of inclusion welcomes everyone regardless of race, gender and background.