M

Michael Kors

Owns multi-brand luxury fashion houses

Key Holder

Retail Store ManagementPosted on Nov 8
Full-timeLeidschendam-Voorburg, NetherlandsNo salary listedIn-person

About the Job

Requirements

  • Proven experience in retail, ideally in a fast-paced and customer-focused environment.
  • Ability to lead and collaborate with empathy, clarity, and respect for diverse working styles.
  • Comfort with technology and willingness to use digital tools to enhance the customer experience.
  • Resilience and adaptability in a dynamic retail setting.
  • Strong organizational and interpersonal skills, with attention to detail.
  • Familiarity with retail key performance indicators and Microsoft Office.
  • Proficiency in English; Dutch is preferred.

Responsibilities

  • Inspire, coach, and support the store team while partnering with the host store to build a culture of accountability and performance.
  • Assist the management team in onboarding and developing team members, ensuring everyone feels welcomed and supported.
  • Guide the team to prioritize inclusive, high-quality customer experiences that build loyalty and repeat business in store and through virtual shopping.
  • Ensure MK Ambassadors maintain client communication using available clientelling apps and tools.
  • Proactively manage the client database to increase sales.
  • Set and communicate clear sales goals and key performance indicators, ensuring all team members understand how they contribute to success.
  • Promote a proactive approach to loss prevention, collaborating with store leadership to address concerns early.
  • Use company communication platforms effectively and follow through on relevant updates and actions.

Desired Qualifications

  • Experience in a fast-paced, customer-focused retail environment.
  • Proficiency in Dutch.

About the Company

Michael Kors

Owns multi-brand luxury fashion houses

Michael Kors is a luxury fashion brand that creates accessible luxury clothing, bags, shoes, and accessories. Its product line emphasizes chic, comfortable designs that appeal to a global audience seeking elevated everyday wear. The core brand began under Michael Kors and expanded into a broader fashion group through acquisitions, later rebranding to Capri Holdings Limited to reflect a diversified portfolio. Capri Holdings grew by adding Jimmy Choo and Versace, expanding its presence in the luxury market. In 2023, Capri Holdings was acquired by Tapestry, Inc., forming a larger umbrella of luxury brands, though the deal faced regulatory scrutiny from the U.S. Federal Trade Commission in 2024 over competition concerns. The company's goal is to build a leading global luxury fashion group by combining strong brand names, expanding product categories, and leveraging scale across design, manufacturing, and retail channels.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Los Angeles, CA
Founded
1981

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